Hi,
I am in the process of developing the scripts to migrate a large number
of tickets from a third party system into RT 3.8. I have almost
everything working now. The one thing I cannot seem to do, though, is
get the LastUpdated and LastUpdatedBy set to anything other than the
current time and user.
Ideally I just want to be able to do:
$tkobj->SetLastUpdated($lastt->{Created}) ;
$tkobj->SetLastUpdatedBy($lastt->{Creator}) ;
($tkobj is my ticket object; $lastt is my scripts representation of the
last transaction)
But this has no effect. Looking through the code, I can see that
RT::Record hooks an automatic update of these values into _Set which
makes sense but if that were the culprit I’d expect the above to set the
user correctly but not the time. However, this isn’t happening.
I haven’t gone as far as debugging it yet to see what’s happening (or
what’s not happening) under the hood; I thought I’d ask on the list
before doing that - I may be going about this in completely the wrong
way.
Thanks,
Olly
PS> I tried adding
$tkobj->{’_AccessibleCache’}{LastUpdated} = { ‘read’ => 1, ‘write’ =>
1 };
$tkobj->{’_AccessibleCache’}{LastUpdatedBy} = { ‘read’ => 1, ‘write’ =>
1 };
before calling the functions to make sure they can be set but that
didn’t help
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