I had to add the following to RT_SiteConfig
Set($ParseNewMessageForTicketCcs , true);
Set($RTAddressRegexp , ‘^(my.info@myemail.com)$’);
I had to add the following to RT_SiteConfig
Set($ParseNewMessageForTicketCcs , true);
Set($RTAddressRegexp , ‘^(my.info@myemail.com)$’);