Hi Everyone,
When using RTX::Statistics V1.7 I discovered that the Multiple Queues or
Tickets per day in Multiple Queues menu item was giving incorrect totals
for new, open and rejected tickets. After investigating the file:
/opt/rt3/share/html/RTx/Statistics/CallsMultiQueues/index.html
I determined that the status definitions in index.html did not match the
menu items in the “Select status:” pull down menu. So, I changed
“created” to “new”, added logic for open and rejected, and modified the
for (qw(reolved…) statement to reflect these changes.
The following are the changes I made:
57c57
< % elsif ($status eq “created”) {
% elsif ($status eq “new”) {
76a77,90
% elsif ($status eq “open”) {
% $tix->LimitStatus(VALUE => $status);
% $tix->LimitLastUpdated(VALUE => $dates[$d]->ISO, OPERATOR =>
“>=”);
% if ($dates[$d+1]) {
% $tix->LimitLastUpdated(VALUE => $dates[$d+1]->ISO, OPERATOR
=> “<=”);
% }
% }
% elsif ($status eq “rejected”) {
% $tix->LimitStatus(VALUE => $status);
% $tix->LimitLastUpdated(VALUE => $dates[$d]->ISO, OPERATOR =>
“>=”);
% if ($dates[$d+1]) {
% $tix->LimitLastUpdated(VALUE => $dates[$d+1]->ISO, OPERATOR
=> “<=”);
% }
% }
95c109
< % for (qw(resolved created deleted stalled)) {
% for (qw(resolved new deleted stalled rejected open)) {
Other than the graphs sometime do not appear, the new RTx::Statistics
pakage is much nicer than the old one.
Take care and have a Happy New Year’s Day holiday!
Nick