I finally have RT setup on an Ubuntu Dapper install, but I am unsure how to
setup outgoing e-mail. I want to use our company smtp server to send email.
How would I go about doing that?
-Jeff
Hi Jeffrey,
The easiest way (at least for us) was to have a mail server installed
on the RT box (Postfix in my case) and have it use our SMTP as a
Smarthost.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jeffrey
Lee
Sent: Wednesday, January 30, 2008 2:01 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] First time setting up RT need help with email setup
I finally have RT setup on an Ubuntu Dapper install, but I am unsure how
to setup outgoing e-mail. I want to use our company smtp server to send
email. How would I go about doing that?
-Jeff
So you would have to configure RT to use sendmail or postfix and then
configure sendmail or postfix to relay messages to the smtp server as a
smarthost?
-JeffFrom: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 30, 2008 2:07 PM
To: Jeffrey Lee; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email setup
Hi Jeffrey,
The easiest way (at least for us) was to have a mail server installed on
the RT box (Postfix in my case) and have it use our SMTP as a Smarthost.
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jeffrey Lee
Sent: Wednesday, January 30, 2008 2:01 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] First time setting up RT need help with email setup
I finally have RT setup on an Ubuntu Dapper install, but I am unsure how to
setup outgoing e-mail. I want to use our company smtp server to send email.
How would I go about doing that?
-Jeff
Yes, that is the way we did it and it has worked out very well in our
Windows/Exchange environmentFrom: Jeffrey Lee [mailto:jeffrey_lee@harvard.edu]
Sent: Wednesday, January 30, 2008 2:07 PM
To: Helmuth Ramirez; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email
setup
So you would have to configure RT to use sendmail or postfix and then
configure sendmail or postfix to relay messages to the smtp server as a
smarthost?
-Jeff
From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 30, 2008 2:07 PM
To: Jeffrey Lee; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email
setup
Hi Jeffrey,
The easiest way (at least for us) was to have a mail server installed
on the RT box (Postfix in my case) and have it use our SMTP as a
Smarthost.
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jeffrey
Lee
Sent: Wednesday, January 30, 2008 2:01 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] First time setting up RT need help with email setup
I finally have RT setup on an Ubuntu Dapper install, but I am unsure how
to setup outgoing e-mail. I want to use our company smtp server to send
email. How would I go about doing that?
-Jeff
how did you configure your smart host? I added a smarthost line into the
postfix config file but it was still not relaying. Any suggestions?
-JeffFrom: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 30, 2008 2:11 PM
To: Jeffrey Lee; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email setup
Yes, that is the way we did it and it has worked out very well in our
Windows/Exchange environment
From: Jeffrey Lee [mailto:jeffrey_lee@harvard.edu]
Sent: Wednesday, January 30, 2008 2:07 PM
To: Helmuth Ramirez; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email setup
So you would have to configure RT to use sendmail or postfix and then
configure sendmail or postfix to relay messages to the smtp server as a
smarthost?
-Jeff
From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 30, 2008 2:07 PM
To: Jeffrey Lee; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email setup
Hi Jeffrey,
The easiest way (at least for us) was to have a mail server installed on
the RT box (Postfix in my case) and have it use our SMTP as a Smarthost.
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jeffrey Lee
Sent: Wednesday, January 30, 2008 2:01 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] First time setting up RT need help with email setup
I finally have RT setup on an Ubuntu Dapper install, but I am unsure how to
setup outgoing e-mail. I want to use our company smtp server to send email.
How would I go about doing that?
-Jeff
Did you add it as a ‘smarthost’ or ‘relayhost’. It should be:
Edit /etc/postfix/main.cf, and add or edit this line:
relayhost = your.server.com http://your.server.com/
I’ll be honest, I’m a Linux noob, I am running Debian and I used ‘dpkg
-reconfigure postfix’ for it to walk me through the questions. But I
checked my ‘main’ config file and it shows my smarthost as the relayhost
entry.From: Jeffrey Lee [mailto:jeffrey_lee@harvard.edu]
Sent: Wednesday, January 30, 2008 3:17 PM
To: Helmuth Ramirez; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email
setup
how did you configure your smart host? I added a smarthost line into the
postfix config file but it was still not relaying. Any suggestions?
-Jeff
From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 30, 2008 2:11 PM
To: Jeffrey Lee; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email
setup
Yes, that is the way we did it and it has worked out very well in our
Windows/Exchange environment
From: Jeffrey Lee [mailto:jeffrey_lee@harvard.edu]
Sent: Wednesday, January 30, 2008 2:07 PM
To: Helmuth Ramirez; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email
setup
So you would have to configure RT to use sendmail or postfix and then
configure sendmail or postfix to relay messages to the smtp server as a
smarthost?
-Jeff
From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 30, 2008 2:07 PM
To: Jeffrey Lee; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email
setup
Hi Jeffrey,
The easiest way (at least for us) was to have a mail server installed
on the RT box (Postfix in my case) and have it use our SMTP as a
Smarthost.
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jeffrey
Lee
Sent: Wednesday, January 30, 2008 2:01 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] First time setting up RT need help with email setup
I finally have RT setup on an Ubuntu Dapper install, but I am unsure how
to setup outgoing e-mail. I want to use our company smtp server to send
email. How would I go about doing that?
-Jeff
Hmm… I think my problem is more on the RT end. postfix is sending
e-mails now. But only when i include an e-mail in the cc field. It doesn’t
seem to send an e-mail to a requestor and the person it is assigned to. Is
there something special I need to initialize for that to work?
-JeffFrom: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 30, 2008 3:28 PM
To: Jeffrey Lee; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email setup
Did you add it as a ‘smarthost’ or ‘relayhost’. It should be:
Edit /etc/postfix/main.cf, and add or edit this line:
relayhost = your.server.com http://your.server.com/
I’ll be honest, I’m a Linux noob, I am running Debian and I used ‘dpkg
-reconfigure postfix’ for it to walk me through the questions. But I
checked my ‘main’ config file and it shows my smarthost as the relayhost
entry.
From: Jeffrey Lee [mailto:jeffrey_lee@harvard.edu]
Sent: Wednesday, January 30, 2008 3:17 PM
To: Helmuth Ramirez; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email setup
how did you configure your smart host? I added a smarthost line into the
postfix config file but it was still not relaying. Any suggestions?
-Jeff
From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 30, 2008 2:11 PM
To: Jeffrey Lee; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email setup
Yes, that is the way we did it and it has worked out very well in our
Windows/Exchange environment
From: Jeffrey Lee [mailto:jeffrey_lee@harvard.edu]
Sent: Wednesday, January 30, 2008 2:07 PM
To: Helmuth Ramirez; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email setup
So you would have to configure RT to use sendmail or postfix and then
configure sendmail or postfix to relay messages to the smtp server as a
smarthost?
-Jeff
From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 30, 2008 2:07 PM
To: Jeffrey Lee; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email setup
Hi Jeffrey,
The easiest way (at least for us) was to have a mail server installed on
the RT box (Postfix in my case) and have it use our SMTP as a Smarthost.
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jeffrey Lee
Sent: Wednesday, January 30, 2008 2:01 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] First time setting up RT need help with email setup
I finally have RT setup on an Ubuntu Dapper install, but I am unsure how to
setup outgoing e-mail. I want to use our company smtp server to send email.
How would I go about doing that?
-Jeff
Is the person (whether it be the owner or requestor) the same person who
is updating the ticket?From: Jeffrey Lee [mailto:jeffrey_lee@harvard.edu]
Sent: Wednesday, January 30, 2008 3:29 PM
To: Helmuth Ramirez; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email
setup
Hmm… I think my problem is more on the RT end. postfix is sending
e-mails now. But only when i include an e-mail in the cc field. It
doesn’t seem to send an e-mail to a requestor and the person it is
assigned to. Is there something special I need to initialize for that to
work?
-Jeff
From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 30, 2008 3:28 PM
To: Jeffrey Lee; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email
setup
Did you add it as a ‘smarthost’ or ‘relayhost’. It should be:
Edit /etc/postfix/main.cf, and add or edit this line:
relayhost = your.server.com http://your.server.com/
I’ll be honest, I’m a Linux noob, I am running Debian and I used ‘dpkg
-reconfigure postfix’ for it to walk me through the questions. But I
checked my ‘main’ config file and it shows my smarthost as the relayhost
entry.
From: Jeffrey Lee [mailto:jeffrey_lee@harvard.edu]
Sent: Wednesday, January 30, 2008 3:17 PM
To: Helmuth Ramirez; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email
setup
how did you configure your smart host? I added a smarthost line into the
postfix config file but it was still not relaying. Any suggestions?
-Jeff
From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 30, 2008 2:11 PM
To: Jeffrey Lee; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email
setup
Yes, that is the way we did it and it has worked out very well in our
Windows/Exchange environment
From: Jeffrey Lee [mailto:jeffrey_lee@harvard.edu]
Sent: Wednesday, January 30, 2008 2:07 PM
To: Helmuth Ramirez; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email
setup
So you would have to configure RT to use sendmail or postfix and then
configure sendmail or postfix to relay messages to the smtp server as a
smarthost?
-Jeff
From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 30, 2008 2:07 PM
To: Jeffrey Lee; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email
setup
Hi Jeffrey,
The easiest way (at least for us) was to have a mail server installed
on the RT box (Postfix in my case) and have it use our SMTP as a
Smarthost.
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jeffrey
Lee
Sent: Wednesday, January 30, 2008 2:01 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] First time setting up RT need help with email setup
I finally have RT setup on an Ubuntu Dapper install, but I am unsure how
to setup outgoing e-mail. I want to use our company smtp server to send
email. How would I go about doing that?
-Jeff
Nope.
-JeffFrom: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 30, 2008 3:42 PM
To: Jeffrey Lee; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email setup
Is the person (whether it be the owner or requestor) the same person who is
updating the ticket?
From: Jeffrey Lee [mailto:jeffrey_lee@harvard.edu]
Sent: Wednesday, January 30, 2008 3:29 PM
To: Helmuth Ramirez; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email setup
Hmm… I think my problem is more on the RT end. postfix is sending
e-mails now. But only when i include an e-mail in the cc field. It doesn’t
seem to send an e-mail to a requestor and the person it is assigned to. Is
there something special I need to initialize for that to work?
-Jeff
From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 30, 2008 3:28 PM
To: Jeffrey Lee; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email setup
Did you add it as a ‘smarthost’ or ‘relayhost’. It should be:
Edit /etc/postfix/main.cf, and add or edit this line:
relayhost = your.server.com http://your.server.com/
I’ll be honest, I’m a Linux noob, I am running Debian and I used ‘dpkg
-reconfigure postfix’ for it to walk me through the questions. But I
checked my ‘main’ config file and it shows my smarthost as the relayhost
entry.
From: Jeffrey Lee [mailto:jeffrey_lee@harvard.edu]
Sent: Wednesday, January 30, 2008 3:17 PM
To: Helmuth Ramirez; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email setup
how did you configure your smart host? I added a smarthost line into the
postfix config file but it was still not relaying. Any suggestions?
-Jeff
From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 30, 2008 2:11 PM
To: Jeffrey Lee; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email setup
Yes, that is the way we did it and it has worked out very well in our
Windows/Exchange environment
From: Jeffrey Lee [mailto:jeffrey_lee@harvard.edu]
Sent: Wednesday, January 30, 2008 2:07 PM
To: Helmuth Ramirez; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email setup
So you would have to configure RT to use sendmail or postfix and then
configure sendmail or postfix to relay messages to the smtp server as a
smarthost?
-Jeff
From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 30, 2008 2:07 PM
To: Jeffrey Lee; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] First time setting up RT need help with email setup
Hi Jeffrey,
The easiest way (at least for us) was to have a mail server installed on
the RT box (Postfix in my case) and have it use our SMTP as a Smarthost.
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jeffrey Lee
Sent: Wednesday, January 30, 2008 2:01 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] First time setting up RT need help with email setup
I finally have RT setup on an Ubuntu Dapper install, but I am unsure how to
setup outgoing e-mail. I want to use our company smtp server to send email.
How would I go about doing that?
-Jeff