Hi everyone. I just made my first RT installation (1.0.7) on a Mandrake
Corporate Server 1.0.1. The main point of divergence from the install
documents is that I am running postfix as my MTA. Things went mostly
smoothly and I was able to add some users and queues using the web
interface. I then encountered two problems.
-
When i tried to create a ticket by mailing the helpdesk address, it
bounced the message. The mail error log showed that there was a problem
with the sendmail options, so I went into config.pm and just commented the
line out that had the sendmail options. -
On try two i actually got a response back from the server, but it was
not the response that I wanted:
Subject: [aurora.edu #] (_rt_system) RT Error: blackboard problem
Reply-To: Christopher Kolar via RT ishelp@astra.aurora.edu
From: Christopher Kolar via RT ishelp@astra.aurora.edu
To: ckolar@aurora.edu
X-Request-ID:
X-RT-Loop-Prevention: aurora.edu
X-Sender: ckolar@aurora.edu
Date: Tue, 27 Feb 2001 11:05:54 -0600 (CST)
Sender: nobody@astra.aurora.eduThere has been an error:
There has been an error with your request:Your message is reproduced below:
I have a problem with blackboard.
I am able to create and manipulate tickets through the web, and it is
sending outgoing email notification normally. Any suggestions as to what I
can do to get the incoming email interface to work would be much appreciated.
Thanks,
–chris
/////\\/////\\
Christopher G. Kolar
Director of Instructional Technology
Aurora University, Aurora, Illinois
ckolar@admin.aurora.edu – www.aurora.edu/~ckolar
[PGP Public Key ID: 0xC6492C72]