First custom condition help

RT Users
1

I’m trying to create a custom condition that prevents the requestor
from receiving transactional emails each time they send in an update.
I have a separate scrip for the requestor side, but I’m having
problems writing the custom condition.

I would assume I would want something similar to this, but it doesn’t
work. It always sends the email.

return 0 if $self->TransactionObj->IsInbound;
return 1;

Can someone give me any pointers? I haven’t found an example of
exactly what I want to do.

Sincerely,
Doug Eubanks
admin@dougware.net
K1DUG
(919) 201-8750

2

Doug,

Perhaps you could set the code to identify that user as the requestor and
return 0 when that happens. That way all others get their email?

KennOn Wed, May 2, 2012 at 9:37 AM, Doug Eubanks admin@dougware.net wrote:

I’m trying to create a custom condition that prevents the requestor
from receiving transactional emails each time they send in an update.
I have a separate scrip for the requestor side, but I’m having
problems writing the custom condition.

I would assume I would want something similar to this, but it doesn’t
work. It always sends the email.

return 0 if $self->TransactionObj->IsInbound;
return 1;

Can someone give me any pointers? I haven’t found an example of
exactly what I want to do.

Sincerely,
Doug Eubanks
admin@dougware.net
K1DUG
(919) 201-8750