Firefox/ debian

Hi there;
this maybe of topic so apology in advance, but some of my users
complain RT does not work very well when viewed by firefox on debian .
the symptoms “it works for a while, then I’ll try clicking a link and
nothing happens - the pages just never load or refresh”.
Our RT instance is installed on a Gentoo/apache2/mod_perl2 server.
I know this maybe a browser issue, but just wondering if anyone else had
this problem and know why it happens.

Thanks;
Roy

It’s possible when user’s session is locked by another request of this
user(may be previous request which was stopped in the middle or may be
it was very slow search request that’s still working and blocks
session data).

This can be fixed partly with catching $SIG{PIPE}, patches are wellcome.On 11/10/05, Roy El-Hames rfh@pipex.net wrote:

Hi there;
this maybe of topic so apology in advance, but some of my users
complain RT does not work very well when viewed by firefox on debian .
the symptoms “it works for a while, then I’ll try clicking a link and
nothing happens - the pages just never load or refresh”.
Our RT instance is installed on a Gentoo/apache2/mod_perl2 server.
I know this maybe a browser issue, but just wondering if anyone else had
this problem and know why it happens.

Thanks;
Roy


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Best regards, Ruslan.

Roy El-Hames wrote:

Hi there;
this maybe of topic so apology in advance, but some of my users
complain RT does not work very well when viewed by firefox on debian .
the symptoms “it works for a while, then I’ll try clicking a link and
nothing happens - the pages just never load or refresh”.
Our RT instance is installed on a Gentoo/apache2/mod_perl2 server.
I know this maybe a browser issue, but just wondering if anyone else
had this problem and know why it happens.

I have a similar problem, except that what happens is you can login
fine, any link you click takes you back to the login page, if you login
correctly, it takes you to the page for the link you clicked on earlier.
If you click on anything on THAT page, it will again take you to the
login page, if you then login again, it will take you to the newly
selected page, ad infinitum. This does not happen with the Mozilla
browser, or IE, or Firefox 1.5 Beta on Windows, but it does happen with
Firefox 1.06 on Linux and Windows.

Ideas would be appreciated.

Tom

Roy El-Hames wrote:

Hi there;
this maybe of topic so apology in advance, but some of my users
complain RT does not work very well when viewed by firefox on debian .
the symptoms “it works for a while, then I’ll try clicking a link and
nothing happens - the pages just never load or refresh”.
Our RT instance is installed on a Gentoo/apache2/mod_perl2 server.
I know this maybe a browser issue, but just wondering if anyone else
had this problem and know why it happens.

I have a similar problem, except that what happens is you can login
It’s different problem and please next time create new thread for your problems.
About your roblem:

  1. you should check that RT setups cookie. Firefox has cookie manager.
  2. you should check RT’s log files
  3. you also MUST provide info about RT version, about DB you use and
    your RT_SiteConfig.pm
    and only then we can talk about it more.

fine, any link you click takes you back to the login page, if you login
correctly, it takes you to the page for the link you clicked on earlier.
If you click on anything on THAT page, it will again take you to the
login page, if you then login again, it will take you to the newly
selected page, ad infinitum. This does not happen with the Mozilla
browser, or IE, or Firefox 1.5 Beta on Windows, but it does happen with
Firefox 1.06 on Linux and Windows.

Ideas would be appreciated.

Tom

Best regards, Ruslan.

Ruslan Zakirov wrote:

I have a similar problem, except that what happens is you can login

It’s different problem and please next time create new thread for your problems.
About your roblem:

  1. you should check that RT setups cookie. Firefox has cookie manager.
  2. you should check RT’s log files
  3. you also MUST provide info about RT version, about DB you use and
    your RT_SiteConfig.pm
    and only then we can talk about it more.

Right, yes, my mistake. I will investigate those issues in more detail,
and if needed I will start a new thread, and my apologies for hijacking
this one.

Tom

Hi there;
this maybe of topic so apology in advance, but some of my users
complain RT does not work very well when viewed by firefox on
debian .
the symptoms “it works for a while, then I’ll try clicking a link
and nothing happens - the pages just never load or refresh”.
Our RT instance is installed on a Gentoo/apache2/mod_perl2 server.
I know this maybe a browser issue, but just wondering if anyone
else had this problem and know why it happens.

In Firefox 1.0.x on Mac OS X none of the buttons work after you have
logged in. This is fixed by using Firefox 1.5.

I have no idea what the problem is, but I haven’t investigated it
that much. I’m running 3.4.2.

Graham

I have a similar problem, except that what happens is you can login
fine, any link you click takes you back to the login page, if you login
correctly, it takes you to the page for the link you clicked on earlier.
If you click on anything on THAT page, it will again take you to the
login page, if you then login again, it will take you to the newly
selected page, ad infinitum. This does not happen with the Mozilla
browser, or IE, or Firefox 1.5 Beta on Windows, but it does happen with
Firefox 1.06 on Linux and Windows.
I have had something similar. In at plain install of RT3-4.x it doesn’t
happen but I wanted to try the upcoming RTFM 2.1 and when I install it I
get the same sort of behaviour. I can login but clicking on a link will
get me to the next page but I need to login again. Problem is in
webrtmf.css (?) which is included from /elements/header. Removing this
solves the problem for me.
Q: Are you using RTFM-2.1xx? or a customization which might cause this?

Joop

Joop van de Wege JoopvandeWege@mococo.nl