Hi all,
It hit me the other day that instead of trying to move the priority field
out of the details view, I could simply make a custom field for priority,
then set it in a script on ticket creation.
I see in the docs how to set a ticket’s priority, but is there a way to get
a queue’s priority values (initial and maximum)? All our queues will likely
share priority settings, so I’m not too worried about this, but I would
prefer to base things off a given queue’s settings if possible. The docs
for Queue objects mention nothing about priority, which seems like an odd
ommition. Thanks for any suggestions.
Alex Hall
Automatic Distributors, IT department
ahall@autodist.com
Hi Alex,
The file below contains a example of how to set the default values for a
queue.
share/html/Admin/Queues/DefaultValues.html
Looks like the SetDefaultValue method for Queues isn’t documented or a
least I haven’t found where, which seems odd
as I’ve always found RT to be very well documented.
Best Regards
MartinOn 2016-11-01 21:50, Alex Hall wrote:
Hi all,
It hit me the other day that instead of trying to move the priority
field out of the details view, I could simply make a custom field for
priority, then set it in a script on ticket creation.
I see in the docs how to set a ticket’s priority, but is there a way
to get a queue’s priority values (initial and maximum)? All our queues
will likely share priority settings, so I’m not too worried about
this, but I would prefer to base things off a given queue’s settings
if possible. The docs for Queue objects mention nothing about
priority, which seems like an odd ommition. Thanks for any
suggestions.
–
Alex Hall
Automatic Distributors, IT department
ahall@autodist.com
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
Sorry that should be DefaultValue, not SetDefaultValue.
Should read the question more closely 
MartinOn 2016-11-02 09:10, Martin Wheldon wrote:
Hi Alex,
The file below contains a example of how to set the default values for
a queue.
share/html/Admin/Queues/DefaultValues.html
Looks like the SetDefaultValue method for Queues isn’t documented or a
least I haven’t found where, which seems odd
as I’ve always found RT to be very well documented.
Best Regards
Martin
On 2016-11-01 21:50, Alex Hall wrote:
Hi all,
It hit me the other day that instead of trying to move the priority
field out of the details view, I could simply make a custom field for
priority, then set it in a script on ticket creation.
I see in the docs how to set a ticket’s priority, but is there a way
to get a queue’s priority values (initial and maximum)? All our queues
will likely share priority settings, so I’m not too worried about
this, but I would prefer to base things off a given queue’s settings
if possible. The docs for Queue objects mention nothing about
priority, which seems like an odd ommition. Thanks for any
suggestions.
–
Alex Hall
Automatic Distributors, IT department
ahall@autodist.com
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
Thanks, I found it. I wonder if the lack of documentation is because this
is an option under DefaultValue()? It’s not wrapped to make its own
function, so maybe the docs never picked it up under what I would think of
as an expected name?On Wed, Nov 2, 2016 at 5:18 AM, Martin Wheldon < martin.wheldon@greenhills-it.co.uk> wrote:
Sorry that should be DefaultValue, not SetDefaultValue.
Should read the question more closely
Martin
On 2016-11-02 09:10, Martin Wheldon wrote:
Hi Alex,
The file below contains a example of how to set the default values for a
queue.
share/html/Admin/Queues/DefaultValues.html
Looks like the SetDefaultValue method for Queues isn’t documented or a
least I haven’t found where, which seems odd
as I’ve always found RT to be very well documented.
Best Regards
Martin
On 2016-11-01 21:50, Alex Hall wrote:
Hi all,
It hit me the other day that instead of trying to move the priority
field out of the details view, I could simply make a custom field for
priority, then set it in a script on ticket creation.
I see in the docs how to set a ticket’s priority, but is there a way
to get a queue’s priority values (initial and maximum)? All our queues
will likely share priority settings, so I’m not too worried about
this, but I would prefer to base things off a given queue’s settings
if possible. The docs for Queue objects mention nothing about
priority, which seems like an odd ommition. Thanks for any
suggestions.
–
Alex Hall
Automatic Distributors, IT department
ahall@autodist.com
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
Alex Hall
Automatic Distributors, IT department
ahall@autodist.com