Finding merged tickets

RT Users
1

Once a ticket is merged into another ticket, it can’t be found again
via its number.

Or can it? If so, how?

Gary Hall hall@fas.sfu.ca | Voice (604) 291-5925
Faculty of Applied Sciences | Fax (604) 291-5404
Simon Fraser University |
Burnaby, B.C. V5A 1S6 |

2

Gary Hall wrote:

Once a ticket is merged into another ticket, it can’t be found again
via its number.

Or can it? If so, how?

This became a bug in v3.6.0 but was fixed in v3.6.1. Upgrade to v3.6.1
to regain this ability. I am assuming you are using 3.6.0.

Mathew Snyder