Finally installed - email question

RT Users
1

Alrighty, I finally got RT2 installed, but now when I send an email to
rt@company.com I get the following message from the server:

“RT couldn’t find the queue: support”

There is no queue called “support,” there is just the “general” queue.

I need to demo to someone that RT will work to receive emails from
outside customers and create tickets - what am I missing here?

Thanks,

Shannon Pedersen

2

Change the queue in your /etc/alias from ‘support’ to ‘general’. Run
newaliases. Try again

:slight_smile:

Greg Smythe
SysAdmin
Intellstat Communications
WA State Resident-----Original Message-----
From: Shannon Pedersen [mailto:spedersen@cspeed.com]
Sent: Monday, February 11, 2002 3:47 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] Finally installed - email question.

Alrighty, I finally got RT2 installed, but now when I send an email to
rt@company.com I get the following message from the server:

“RT couldn’t find the queue: support”

There is no queue called “support,” there is just the “general” queue.

I need to demo to someone that RT will work to receive emails from
outside customers and create tickets - what am I missing here?

Thanks,

Shannon Pedersen

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

3

|+ Change the queue in your /etc/alias from ‘support’ to ‘general’. Run
|+ newaliases. Try again

That or create a queue called ‘support’… Be sure to give Requestor the
right to ‘Create Ticket’ or RT will send an error message saying no
access to create ticket in queue ‘?’

-darrin

4

It is always something so very obvious, eh? :slight_smile: Okay, so I was able to
get it to work to create new tickets via email. But when I try to
respond back to the requestor, nothing shows up in the requestor’s
email, though RT says that correspondence was sent. Could this also
have something to do with the alias file, or is this sound like a
separate sendmail issue?

-shannon-----Original Message-----
From: Greg Smythe
Sent: Monday, February 11, 2002 3:55 PM

Change the queue in your /etc/alias from ‘support’ to ‘general’. Run
newaliases. Try again

:slight_smile:

5

90% of these turn out to be one of these two:

  1. http://fsck.com/rtfm/article.html?id=5#73

  2. There is no OnCorrespond scrip, per
    http://fsck.com/rtfm/article.html?id=2#50----- Original Message -----
    From: “Shannon Pedersen” spedersen@cspeed.com
    To: rt-users@lists.fsck.com
    Sent: Monday, February 11, 2002 4:31 PM
    Subject: RE: [rt-users] Finally installed - email question.

It is always something so very obvious, eh? :slight_smile: Okay, so I was able to
get it to work to create new tickets via email. But when I try to
respond back to the requestor, nothing shows up in the requestor’s
email, though RT says that correspondence was sent. Could this also
have something to do with the alias file, or is this sound like a
separate sendmail issue?

-shannon

-----Original Message-----
From: Greg Smythe
Sent: Monday, February 11, 2002 3:55 PM

Change the queue in your /etc/alias from ‘support’ to ‘general’. Run
newaliases. Try again

:slight_smile:

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users