Filtering out Templates by Name

RT Users
1

I am currently revisiting the “Canned-Reply” idea.
http://wiki.bestpractical.com/view/CannedReplies

Those directions make a call to /Admin/Elements/SelectTemplate to get
the canned replys. Up to now, I have simply named all our
templates that will be used for Canned Replys as “CR - $NAME”, and
given the description of “Canned Reply for $DESCRIPTION”.

Well, now our templates and our Canned Replys are getting numerous
enough (combined with the need for canned Replyes with some non-techy
users) that I would like to find a way to filter out the templates.

I copied the original /Admin/Elements/SelectTemplate over to
/Admin/Elements/SelectCannedReply and adjusted my Update.html
callback. It is calling my new “SelectCannedReply” correctly. But now
I don’t know how to do the filtering (I don’t know perl)

From the SelectTemplate script:
my $PrimaryTemplates = RT::Templates->new($session{‘CurrentUser’});
if ($Queue != 0) {
$PrimaryTemplates->LimitToQueue($Queue);
$PrimaryTemplates->OrderBy(FIELD => ‘Name’);
}

my $OtherTemplates = RT::Templates->new($session{‘CurrentUser’});
$OtherTemplates->LimitToGlobal($DefaultQueue);
$OtherTemplates->OrderBy(FIELD => ‘Name’);

I am thinking I can modify/add something to/before/after the
“OrderBy(FIELD =>” line that would be on the lines of:

IF (FIELD => ‘Name’) starts with “CR -”

but as noted, since I don’t know perl, I really don’t even know where
to start on this one.

Could someone help get me started?

Associate yourself with men of good quality if you esteem
your own reputation; for 'tis better to be alone then in bad
company. - George Washington, Rules of Civility

2

I am currently revisiting the “Canned-Reply” idea.
http://wiki.bestpractical.com/view/CannedReplies

Is there a reason to use this rather than the RTFM extension?

If you must use this, you can read the DBIx::SearchBuilder
documentation for the Limit command and the STARTSWITH option

-kevin

3

I am currently revisiting the “Canned-Reply” idea.
http://wiki.bestpractical.com/view/CannedReplies

Is there a reason to use this rather than the RTFM extension?
It’s a much simpler system, but at this point it sounds like he
maybe should be using RTFM.

4

I am currently revisiting the “Canned-Reply” idea.
http://wiki.bestpractical.com/view/CannedReplies

Is there a reason to use this rather than the RTFM extension?

RTFM (at least up until now) would have been overkill. We still only
have around 5-10 C.R. for each queue that uses them, (not all our
queues do) but we also have some 5-10 other templates in those queues
(as well as 5 global templates). Having them all in there is making for
some visual noise that our “non-techie” group is complaining about…
(~15 to 25 options in the dropdown, when they only need to have the
5-10 C.R.)

…just hoping to smooth some things over for the users.

If you must use this, you can read the DBIx::SearchBuilder
documentation for the Limit command and the STARTSWITH option

Thank you SOOO much, that did the trick… even better then I thought I
could get actually. I was able to build my SQL query off of the
description field. Now I can actually remove the "CR - " from the
names of the templates.

For posterity, I just added the line below right before the “OrderBy”
line.

$PrimaryTemplates->Limit(FIELD => ‘Description’, OPERATOR =>
‘STARTSWITH’, VALUE => ‘Canned Reply’);

Associate yourself with men of good quality if you esteem
your own reputation; for 'tis better to be alone then in bad
company. - George Washington, Rules of Civility