Filtering of incoming emails

RT Users
1

I woud like to filter incoming emails on a certain string.
I mean if this string is in the subject message I send the email in
another queue or I reject the email.
Any idea, I 'm quite sure that it has already be done?
Stéphane

2

If you want to reject the mail then you’ll need to do that on the MTA
level, to redirect the ticket to another queue you can write a scrip
with the following action:
if (($self->TicketObj->Subject() =~ /The string you are looking for/i){
$self->TicketObj->SetQueue('the another queue ');
}
return 1;

sfructus@asset-control.com wrote: