Filter Tickets on LastUpdatedBy <> InternalUser

RT Users
1

I’ve seen lots of requests for this in the archives but couldn’t find
an easy solution. I’m looking for the TicketSQL syntax to only show
tickets where the LastUpdatedBy is not an RT user; i.e., the ticket
has been updated by an external party and therefore needs our attention.

Any help or ideas are greatly appreciated.

Thanks-

Lee

2

I’ve seen lots of requests for this in the archives but couldn’t
find an easy solution. I’m looking for the TicketSQL syntax to only
show tickets where the LastUpdatedBy is not an RT user; i.e., the
ticket has been updated by an external party and therefore needs our
attention.

Any help or ideas are greatly appreciated.

Unfortunately, there isn’t syntax for that in TicketSQL

I customize my searches to display the LastUpdateBy and Told columns,
but I also get email about updates so I know when I need to reply.

-kevin