Filter resolved tickets in simple searches

RT Users
1

Hi everybody,

is there a simple way to filter all resolved ticket from searches done through the simple search feature? I often use that feature to do a quick “fulltext:this-and-that”, and the buch of resolved tickets I get there sort of clutters up the result list.

Thanks in advance for your help.

Yours sincerely,
Torben Nehmer

Torben Nehmer
Diplom Informatiker (FH)
Business System Developer

CANCOM Deutschland GmbH
Messerschmittstr. 20
89343 Scheppach
Germany

Phone: +49 (0)8225 - 996-1118
Fax: +49 (0)8225 - 996-41118
torben.nehmer@cancom.de mailto:torben.nehmer@cancom.de

2

Torben Nehmer wrote:

Hi everybody,

is there a simple way to filter all resolved ticket from searches done
through the simple search feature? I often use that feature to do a
quick “fulltext:this-and-that”, and the buch of resolved tickets I get
there sort of clutters up the result list.

After running a SimpleSearch, you can click on ‘Query Builder’, which
will load the last query you have run (the SimpleSearch) and allow you
to modify it from there (like to remove resolved tickets).

If you often run SimpleSearch queries that you wish to restrict to
unresolved tickets, there are a few customization options available that
may save you much time. You could make SimpleSearch only search for
unresolved Tickets by editing html/Search/Simple.html , or, perhaps make
a SelectBox in html/Elements/SimpleSearch with options for ‘Unresolved’
and ‘All’, and add code in html/Search/Simple.html to add the that ARG
to the query. I’ve done something similar to the latter in my
AssetTracker SimpleSearch. I’ve attached my diff, in case it helps.

Ryan

selectbox.diff (2.5 KB)

rfox.vcf (276 Bytes)