Dear list,
I needed to make a message filter for my incoming mail so that it gets sorted
into different queues. I thought I could use the “keywords” feature but it
turns out that it is useful for sorting mail AFTER it is recieved and not
BEFORE. I did the following hack in the file “/opt/rt2/bin/rt-mailgate” and
inserted the following code:
### 4/9/03 incoming mail to support queue is filtered ###
if ($Queue eq “support”) {
if ($Subject =~ /Request Type 1/) {
$Queue = "fkey1";
} elsif ($Subject =~ /Request Type 2/) {
$Queue = "fkey2";
} elsif ($Subject =~ /Request Type 3/) {
$Queue = "fkey3";
}
}
end of hack
The hack is simple enough to maintain but I hope a web interface and database
support of a feature that does something like this gets inserted with the
new release. Thanks.
Rene L. Pongco Jr.
Sr. Soft. Eng.
-- The Unwritten Rule » When no appropriate Rule applies, make one up!