Filter Alerts

hi,

We are sending alerts from our monitoring to RT so that it will create a
ticket for us.

There’s one alert that we do not want ticket to be created. Is there a way
to filter this alert?

thanks!

rmp,

How are you sending the alerts to RT? Email? what? There are some 

filter you can use in RT_SiteConfig, but they would be based on LDAP
filters, etc. Also, depending on the criteria you have for controlling
privileges, you could reserve the right for “CreateTicket” to specific
groups of users instead of “Everybody” or “Privileged”. Just a thought.

Kenn
LBNLOn 6/8/2009 8:21 AM, rmp dmd wrote:

hi,

We are sending alerts from our monitoring to RT so that it will create
a ticket for us.

There’s one alert that we do not want ticket to be created. Is there
a way to filter this alert?

thanks!



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