Hello Eric
I want to set a different SLA if user filled the field Start, bellow is my
code, but doesn´t work.
Can you give me some tip?
my $now = RT::Date->new($RT::SystemUser);
my $sla = RT::Date->new($RT::SystemUser);
$now->SetToNow;
$sla->SetToNow;
$sla->AddSeconds(+14400);
if ( $self->TicketObj->Starts eq ‘1970-01-01 00:00:00’ ) {
$self->TicketObj->SetStarts( $now->ISO );
}
else {
$sla = $self->TicketObj->Starts;
$sla->AddSeconds(+14400);
}
if ( $self->TicketObj->Started eq ‘1970-01-01 00:00:00’ ) {
$self->TicketObj->SetStarted( $now->ISO );
}
if ( $self->TicketObj->Due eq ‘1970-01-01 00:00:00’ ) {
$self->TicketObj->SetDue( $sla->ISO );
}
return 1;
Sds
CristianoOn 2/1/06, Schultz, Eric ESchultz@corp.untd.com wrote:
I don’t think the dates will ever be ‘undef’. Instead, check for a
default date. I believe that date is ‘1970-01-01 00:00:00’ in our system.
if ( $self->TicketObj->Started eq ‘1970-01-01 00:00:00’ ) {
From: rt-users-bounces@lists.bestpractical.com [mailto:
rt-users-bounces@lists.bestpractical.com] On Behalf Of Cristiano da Costa
Sent: Wednesday, February 01, 2006 8:31 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Filling Dates fields with scrip
Hello
I want to fill the fields Starts, Started and Due after ticket
creation, for this I´m using the code bellow on custom action in “on create”
condition
my $now = RT::Date->new($RT::SystemUser);
my $sla = RT::Date->new($RT::SystemUser);
$now->SetToNow;
$sla->SetToNow;
$sla->AddSeconds(+3600);
$self->TicketObj->SetStarts( $now->ISO );
$self->TicketObj->SetStarted( $now->ISO );
$self->TicketObj->SetDue( $sla->ISO );
return 1;
This works, but if user that create tickts already fill these
fields I don´t want to overwrite the user information, I tryed the following
code in place of the code above, but doesn´t work.
my $now = RT::Date->new($RT::SystemUser);
my $sla = RT::Date->new($RT::SystemUser);
$now->SetToNow;
$sla->SetToNow;
$sla->AddSeconds(+3600);
if ( $self->TicketObj->Starts == undef ){
$self->TicketObj->SetStarts( $now->ISO );
}
if ( $self->TicketObj->Started == undef ){
$self->TicketObj->SetStarted( $now->ISO );
}
if ( $self->TicketObj->Due == undef ){
$self->TicketObj->SetDue( $sla->ISO );
}
return 1;
How can I test if user already fill these fields?
Thanks
Cristiano