Hi, i’m having some issue with pdf,jpeg and zip attachment file above 100KB when creating a new ticket.

here’s the error message :

If you don’t have $MaxAttachmentSize set in and neither $TruncateLongAttachments nor $DropLongAttachments is set to anything other than undef, then there shouldn’t be a size constraint in RT.

What web server are you using?

We are using Nginx and we had to set the client_max_body_size on the location block of our web server configuration.

We set ours to 50M:

client_max_body_size 50M;

If you are using Apache there are plenty of posts troubleshooting similar issues. I have one in my notes.

These are the links from my notes:

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