File not found error, while pressing Ticketin

RT Users
1

Hi All,
In my UI page when I press New Ticket in Button
it is giving error as Queue could not be loaded??

In httpd err-log file the error message as follows

/usr/local/rt2/WebRT/html/Webrt
/usr/local/rt2/WebRT/html/rt/admin-webrt

I don’t have these files Webrt, admin-webrt. These
files should come with installation or we need to
copy, even in the source also these files are not
available.

WebRT: Queue not found ()[Tue Feb 26 22:05:04 2002]
[notice] child pid 1108 exit signal Segmentation fault
(11)
WebRT: No ticket specified ()WebRT: Queue could not be
loaded. ()[Tue Feb 26 22:06:01 2002] [notice] child
pid 1111 exit signal Segmentation fault (11)
WebRT: Could not load group ()[Tue Feb 26 22:27:46
2002] [notice] child pid 1113 exit signal Segmentation
fault (11)
[Tue Feb 26 22:29:39 2002] [error] [Mason] File does
not exist: /usr/local/rt2/WebRT/html/Webrt
[Tue Feb 26 22:32:42 2002] [error] [Mason] File does
not exist: /usr/local/rt2/WebRT/html/rt/admin-webrt
[Wed Feb 27 00:05:39 2002] [notice] child pid 1107
exit signal Segmentation fault (11)

How to avoid these errors??

-bala-

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2

/usr/local/rt2/WebRT/html/Webrt
/usr/local/rt2/WebRT/html/rt/admin-webrt

You have a typo in either config.pm, or the Virtualhost section of
httpd.conf. Please quote those, checking with the configuration notes on
http://www.fsck.com/rtfm/ .

( Any directory listed in the $Mason… variables in config.pm must exist,
and be within DocumentRoot in httpd.conf )

Regards,

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B                      Operations
3

Thanks Bruce,
In my UI page Configuration->Queues, I am not
getting the add new queue button, when I press
NewTicket in button I am getting error as RT Error
Queue could not be loaded, same error in my httpd
err-log file also.

In my httpd.conf file
DocumentRoot “/usr/local/rt2/WebRT/html”

<VirtualHost 192.168.0.208>
DocumentRoot /usr/local/rt2/WebRT/html
ServerName LKC208.bala.com.LKC208
PerlModule Apache::DBI
PerlFreshRestart On
PerlRequire /usr/local/rt2/bin/webmux.pl

SetHandler perl-script
PerlHandler RT::Mason

In my config.pm file

$MasonComponentRoot = “/usr/local/rt2/WebRT/html”;
$MasonLocalComponentRoot =
“/usr/local/rt2/WebRT/html”;
$MasonDataDir = “/usr/local/rt2/WebRT/data”;
$MasonSessionDir = “/usr/local/rt2/WebRT/sessiondata”;

I checked all the files are present, can you help me
why this error is comming??

Thanks in advance,
-bala---- Bruce Campbell bruce_campbell@ripe.net wrote:

On Tue, 26 Feb 2002, Bala wrote:

/usr/local/rt2/WebRT/html/Webrt
/usr/local/rt2/WebRT/html/rt/admin-webrt

You have a typo in either config.pm, or the
Virtualhost section of
httpd.conf. Please quote those, checking with the
configuration notes on
http://www.fsck.com/rtfm/ .

( Any directory listed in the $Mason… variables in
config.pm must exist,
and be within DocumentRoot in httpd.conf )

Regards,

–
Bruce Campbell
RIPE
Systems/Network Engineer
NCC
www.ripe.net - PGP562C8B1B
Operations

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Yahoo! Greetings - Send FREE e-cards for every occasion!
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4

VirtualHost looks ok.

In my config.pm file

$MasonComponentRoot = “/usr/local/rt2/WebRT/html”;
$MasonLocalComponentRoot =
“/usr/local/rt2/WebRT/html”;

This should definitely be on one line.

$MasonDataDir = “/usr/local/rt2/WebRT/data”;
$MasonSessionDir = “/usr/local/rt2/WebRT/sessiondata”;

The rest looks ok, so unless you’ve changed something (remember to stop
then start apache when changing config.pm), I don’t understand where
you’re getting /usr/local/rt2/WebRT/html/Webrt/html from.

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B                      Operations