File attachments in RTFM

RT Users
1

Hey,

I’ve created an RTFM article, and attached a file to it. But when I
insert the article into a RT ticket I get the RTFM article, and
“Attachment: ”, but the attachment isn’t attached to
the ticket.

Is it possible to have it attach the file to the ticket as part of
inserting the ticket?

Cheers!

Andrew Ruthven
Wellington, New Zealand
At home: andrew@etc.gen.nz | linux.conf.au 2010
| Follow the signs. Visit Wellington!
| http://www.lca2010.org.nz

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2

Hey,

I’ve created an RTFM article, and attached a file to it. But when I
insert the article into a RT ticket I get the RTFM article, and
“Attachment: ”, but the attachment isn’t attached to
the ticket.

Is it possible to have it attach the file to the ticket as part of
inserting the ticket?

This is, unfortunately, not a feature of RTFM.

-kevin

3

Hi Kevin,

Are there plans to make this available?
It’s a feature that I believe more people would like to use ( I know I
would love it )

Met vriendelijke groet / With kind regards,

Richard PijnenburgFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Wednesday, December 30, 2009 3:32 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] File attachments in RTFM

Hey,

I’ve created an RTFM article, and attached a file to it. But when I
insert the article into a RT ticket I get the RTFM article, and
“Attachment: ”, but the attachment isn’t attached
to the ticket.

Is it possible to have it attach the file to the ticket as part of
inserting the ticket?

This is, unfortunately, not a feature of RTFM.

-kevin

4

Are there plans to make this available?
It’s a feature that I believe more people would like to use ( I know I
would love it )

It isn’t something currently on the roadmap, but if a client requests
it, I’m sure it can be rolled in.

-kevin