Few questions about using/customizing rt

RT Users
1

Hi,

We’re currently testing the rt application to used it inside our
company. This software is interesting, and we have some suggestions and
questions about it.

  • A ticket can depend on another ticket. Nevertheless it’s possible to
    resolve the first ticket while the second is not. There is no warning in
    that case.

  • It is possible to have a list of priority (1 to 5 for example) instead
    of entering the priority by hand.

  • Also to change the dates of a ticket, it’s easy to enter its by hand.

  • What is the ‘starts’ date for a ticket ?

  • When an action is not allowed for a user, we have an ‘access denied’,
    hiding this features for this user may be better.

  • When the due date is reached, there is no notification (like display
    change or mail notification for example).

  • Could it be possible to remove a given display of the ticket, like the
    Jumbo display ?

Could some of this features be implemented in a further version ?

Thanks,

Michael

2

Am Mittwoch, 02.10.02, um 15:01 Uhr (Europe/Berlin) schrieb Michael
Fernandez:

Hi,

We’re currently testing the rt application to used it inside our
company. This software is interesting, and we have some suggestions and
questions about it.

Hello Michael,
most of the changes You proposed can easily be done by changing the web
sites. This is easily done by copying the original site to the local
directory in Your rt installation part and changing the relevant parts
there. The archives of this mailing list should hold details on Mason
(the perl based extension to html used to build RT’s web ui) and how to
work with it.

Regards,
Harald
Harald Wagener * FCB/Wilkens * An der Alster 42 * 20099 Hamburg