We’re currently testing the rt application to used it inside our
company. This software is interesting, and we have some suggestions and
questions about it.
A ticket can depend on another ticket. Nevertheless it’s possible to
resolve the first ticket while the second is not. There is no warning in
It is possible to have a list of priority (1 to 5 for example) instead
of entering the priority by hand.
Also to change the dates of a ticket, it’s easy to enter its by hand.
What is the ‘starts’ date for a ticket ?
When an action is not allowed for a user, we have an ‘access denied’,
hiding this features for this user may be better.
When the due date is reached, there is no notification (like display
change or mail notification for example).
Could it be possible to remove a given display of the ticket, like the
Jumbo display ?
Could some of this features be implemented in a further version ?