Fetchmail - Probably misconfigured but not working

1

Hi Again,

Using RT4.4.4 on Ubuntu 18.04

Setting fetchmail to receive emails for my queues seems to be a mystical art. I cannot get it to work.
There appears to be several issues:

1, Me the user googling stuff and not getting a black and white answer.
2, The config i get looks ok
3, Starting the daemon returns an error.

My /etc/fetchmailrc config:

set invisibleset
poll outlook.office365.com
protocol IMAP
username "osschanges@arghh.com"
password "passwordredacted"
ssl
mda "/opt/rt4/bin/rt-mailgate--queue general --action correspond --url https://rt.arghh.com/" keep

After chowning to the fetchmail user, i try and start the daemon by running:

systemctl start fetch mail

Which appears to start and exit but remain active!?.. but does nothing.

.â—Ź fetchmail.service - LSB: init-Script for system wide fetchmail daemon
     Loaded: loaded (/etc/init.d/fetchmail; generated)
     Active: active (exited) since Mon 2020-10-12 21:46:38 UTC; 1min 57s ago
       Docs: man:systemd-sysv-generator(8)
    Process: 23789 ExecStart=/etc/init.d/fetchmail start (code=exited, status=0/SUCCESS)

Oct 12 21:46:38 rt1-isp systemd[1]: Starting LSB: init-Script for system wide fetchmail daemon...
Oct 12 21:46:38 rt1-isp fetchmail[23789]:  * Not starting fetchmail daemon, disabled via /etc/default/fetchmail
Oct 12 21:46:38 rt1-isp systemd[1]: Started LSB: init-Script for system wide fetchmail daemon.

I’m a little confused… what am I doing wrong?

Thanks

2

You can try running systemctl status fetchmail maybe for some more info.

I usually start by making sure the config works by running /usr/bin/fetchmail manually and pointing it to my config with verbose logging enabled

3

Thanks for the reply.
The systemctl fetchmail status is a bit vague…

```
.â—Ź fetchmail.service - LSB: init-Script for system wide fetchmail daemon
     Loaded: loaded (/etc/init.d/fetchmail; generated)
     Active: active (exited) since Mon 2020-10-12 21:46:38 UTC; 1min 57s ago
       Docs: man:systemd-sysv-generator(8)
    Process: 23789 ExecStart=/etc/init.d/fetchmail start (code=exited, status=0/SUCCESS)

Oct 12 21:46:38 rt1-isp systemd[1]: Starting LSB: init-Script for system wide fetchmail daemon...
Oct 12 21:46:38 rt1-isp fetchmail[23789]:  * Not starting fetchmail daemon, disabled via /etc/default/fetchmail
Oct 12 21:46:38 rt1-isp systemd[1]: Started LSB: init-Script for system wide fetchmail daemon.
```

I have tried running the options directly from the command line after looking at the man pages (which are vast) - i don’t think i am getting it right as it starts asking for a password to

/usr/bin/fetchmail poll outlook.office365.com user "osschanges@arghh.com" pass "redacted" -k -v

This then starts asking for passwords…

Enter password for root@poll:
Enter password for root@outlook.office365.com:
Enter password for root@user:

Which seems really odd (i know i shouldn’t use the root user for this but i don’t think that’s attributed to the problem)

Is there an easier option to maybe not use fetchmail?

Thanks again

4

You can forward email from the users inbox to the RT server. This should be a setting the exchange options

1 Like
5

Thanks again for the response.

After multiples of issues (the firewall preventing me from connecting to office365), i have had success in connecting and seeing email using fetchmail.

mda "/opt/rt4/bin/rt-mailgate --queue oss --action correspond --url https://rt.arghh.com/"

...rewritten version is CC: OSS Changes <osschanges@arghh.com>.
fetchmail: about to deliver with: /opt/rt4/bin/rt-mailgate --queue oss --action correspond --url https://rt.arghh.com/
1 was not the expected length (46666 actual != 56182 expected)

Eventually, i realised i had not entered in my hostname in to my hosts file. I re-ran and the emails flooded in.

Struggling with a few other things but I think this chapter can be closed.

Thanks again.