Hi Kelly,
It sounds like there is a permissions problem. I may be wrong, but if I
remember rightly RH8 shipped with no smrsh support and it was added later as
an update, so this may be the problem (assuming you are running sendmail).
Have you looked in the “Outgoing mail configuration”, pieced together the
mail command and tried to run it as the user which the web server is running
as? If you have upgraded, have you commented out the Set($UseFriendlyToLine
, 0); line? It would also be checking the web server log and seeing if that
has any errors.
Hope this helps,
Nick-----Original Message-----
From: Kelly F. Hickel [mailto:kfh@mqsoftware.com]
Sent: 14 October 2003 21:40
To: rt-users@lists.fsck.com
Subject: [rt-users] feeling stupid…
OK, I have a test RT3 system that I set up a few months back, I hadn’t
played with it for awhile, and had done some RHN updates to that linux
(redhat 8) box, and somewhere along the way, my RT config broke. So, I
downloaded 3-0-6, did the test-dependencies until I got everything up to
date, restarted apache, and everything seems to be working.
Except for one thing (or you wouldn’t be reading this email, right?).
RT can’t send mail. It can receive email, because I was able to open a
ticket, but I can’t get it to send any. There don’t seem to be any errors
in /var/log/messages or /var/log/maillog, or /opt/rt3/var/log/rt.log, it
just doesn’t work. I can send email from that box with no problems.
/opt/rt3/etc/RT_SiteConfig.pm is:
$rtname=“mqsoftware.com”;
$Organization = “mqsoftware.com”;
$Timezone = ‘US/Central’;
$OwnerEmail = ‘helpdesk@mqsoftware.com’;
$RTAddressRegexp = ‘^rt@starbug.mqsoftware.com$’;
$CorrespondAddress=‘RT::rt@starbug.mqsoftware.com’;
$CommentAddress=‘RT::rt@starbug.mqsoftware.com’;
$UseFriendlyToLine = 1;
$WebPath = “/rt3”;
$WebBaseURL = “http://starbug.mqsoftware.com:80”;
$DateDayBeforeMonth = 0;
$LogToFile = ‘debug’;
$LogDir = “/opt/rt3/var/log”;
$LogToFileNamed = “rt.log”;
1;
What am I missing? Where should I be looking to find the problem?
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com
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