Sounds like you want to record ‘Comments’ rather than ‘Correspondence’.
It’s been there since 0.1.
-jesseOn Mon, Jun 04, 2001 at 03:00:51PM -0600, Ed Vazquez, Jr. wrote:
OK, this may or may not make sense, but here goes:
It would seem to be a valid request to have an actual comments field
that is separate from the originating email and is not, therefore,
included when resolutions are sent to the complainant.
My reasoning: I am using RT to track complaints to my eMail and Network
abuse account. It would greatly enhance it’s functionality if I could
jot notes like “called customer - he’s a clueless putz but agreed to
check his servers for open relays” without having those self same notes
sent to the aforementioned putz when I close the ticket out.
Does this make sense? Is it even possible?
Senior Security Engineer
Inflow, Inc. (http://www.inflow.com/home.asp)
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We don’t believe this to be a coincidence.” --Jeremy S. Anderson
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