Dear RT developers
I found RT is extremely compact and capable system to work with.
As of current implementation, All Request Body are stored in
file systems while everything else stored in Mysql Backbend.
when I try to move Mysql Database, I found this a bit harder to do.
Is it possible to store all Request Body in LongText Field inside
MySql? Or I have to do this modification myself?
Jimmy
jimmyc.vcf (308 Bytes)
The current development branch of RT already does this.
-jOn Fri, Jun 08, 2001 at 03:50:08PM -0700, zhuomin chen wrote:
Dear RT developers
I found RT is extremely compact and capable system to work with.
As of current implementation, All Request Body are stored in
file systems while everything else stored in Mysql Backbend.
when I try to move Mysql Database, I found this a bit harder to do.
Is it possible to store all Request Body in LongText Field inside
MySql? Or I have to do this modification myself?Jimmy
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
I’m reasonably sure that at least two of the electric blue kangeroos
I saw were real.
OK, this may or may not make sense, but here goes:
It would seem to be a valid request to have an actual comments field
that is separate from the originating email and is not, therefore,
included when resolutions are sent to the complainant.
My reasoning: I am using RT to track complaints to my eMail and Network
abuse account. It would greatly enhance it’s functionality if I could
jot notes like “called customer - he’s a clueless putz but agreed to
check his servers for open relays” without having those self same notes
sent to the aforementioned putz when I close the ticket out.
Does this make sense? Is it even possible?
Ed Vazquez
Senior Security Engineer
Inflow, Inc. (http://www.inflow.com/home.asp)
303.942.3211
“There are two major products that come out of Berkeley: LSD and UNIX.
We don’t believe this to be a coincidence.” --Jeremy S. Anderson
Sounds like you want to record ‘Comments’ rather than ‘Correspondence’.
It’s been there since 0.1.
-jesseOn Mon, Jun 04, 2001 at 03:00:51PM -0600, Ed Vazquez, Jr. wrote:
OK, this may or may not make sense, but here goes:
It would seem to be a valid request to have an actual comments field
that is separate from the originating email and is not, therefore,
included when resolutions are sent to the complainant.My reasoning: I am using RT to track complaints to my eMail and Network
abuse account. It would greatly enhance it’s functionality if I could
jot notes like “called customer - he’s a clueless putz but agreed to
check his servers for open relays” without having those self same notes
sent to the aforementioned putz when I close the ticket out.Does this make sense? Is it even possible?
–
Ed Vazquez
Senior Security Engineer
Inflow, Inc. (http://www.inflow.com/home.asp)
303.942.3211“There are two major products that come out of Berkeley: LSD and UNIX.
We don’t believe this to be a coincidence.” --Jeremy S. Anderson
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jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
“That package looks like what I wanted, but the site was down today,
so I decided to reimplement it in Perl.”
-me
Hi,
Is there a possibility to include attachments within a Reply to a ticket?
Robert
It’s going to require a replacement Notify.pm. It’d certainly be nice, but I don’t know that I’m going to get to it anytime soon unless a client needs it…
-jOn Sun, Jul 01, 2001 at 05:12:27AM +0200, robert rotman wrote:
Hi,
Is there a possibility to include attachments within a Reply to a ticket?
Robert
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jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
“Mary had a crypto key / She kept it in escrow
And everything that Mary said / The Feds were sure to know” – Sam Simpson