Just been reading:
The author mentions that whilst RT helpfully allows us to merge tickets, it is not possible to split a ticket into two. That’s true: and it is annoying. My various clients/managers have problems inserting one ticket per issue, but for some bizzare reason seem to think two to ten items in a ticket is helpful (‘be grateful we’re using RT at all’ is the implication: one woman actually started handing me sticky notes and called them ‘tickets’…)
Anyway, is this something others find?
My current solution is to manuall create one ticket per issue mentioned in that initial ticket, and to make them all dependencies of that initial request. But it takes a while. I can imagine an interface linked from a ‘split’ button that would have the original ticket and a ‘more’ and ‘less’ button to add (and then remove) textarea fields containing the original ticket text; when that form is submitted it would create one ticket per textarea, and all created tickets would have the same priorities/etc, and optinoally all depend on the initial ticket.
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