Feature Request + Solution: a description field

RT Developers
1

Hmm, I guess, I can’t attach files to my mails.

So, write me a mail, if you are interested in them.

Greetings
Andreas

mailto:Andreas.Warnke@3SOFT.de

Andreas Warnke
3SOFT GmbH, Frauenweiherst. 14, 91058 Erlangen
Tel.: +49-9131-7701-274 mailto:Andreas.Warnke@3SOFT.de
Fax: +49-9131-7701-333 http://www.3SOFT.de

2

Hi folks,

The DB- and the Code- Design of RT2 is really great - but the look and
feel of the web-frontend might need the following improvement:

One major thing I was missing is a description-field for every ticket.
In contrast to the textarea when creating the ticket, this should be
changeable and displayed outside the history (as shown in the
email-attachement).

The source-code is attached.

Features:
no change in the DB structure
only a few changes in the RT2 (2.0.15) codes

ToDo:
CLI and Email-Interface are not updated.

Have fun,
Andreas

Andreas Warnke
3SOFT GmbH, Frauenweiherst. 14, 91058 Erlangen
Tel.: +49-9131-7701-274 mailto:Andreas.Warnke@3SOFT.de
Fax: +49-9131-7701-333 http://www.3SOFT.de

rt-2-0-15-extension.zip (39.1 KB)

3

Hi folks,

The DB- and the Code- Design of RT2 is really great - but the look and
feel of the web-frontend might need the following improvement:

One major thing I was missing is a description-field for every ticket.
In contrast to the textarea when creating the ticket, this should be
changeable and displayed outside the history (as shown in the
email-attachement).

The source-code is attached.

Features:
no change in the DB structure
only a few changes in the RT2 (2.0.15) codes

ToDo:
CLI and Email-Interface are not updated.

Have fun,
Andreas

Andreas Warnke
3SOFT GmbH, Frauenweiherst. 14, 91058 Erlangen
Tel.: +49-9131-7701-274 mailto:Andreas.Warnke@3SOFT.de
Fax: +49-9131-7701-333 http://www.3SOFT.de