The DB- and the Code- Design of RT2 is really great - but the look and
feel of the web-frontend might need the following improvement:
One major thing I was missing is a description-field for every ticket.
In contrast to the textarea when creating the ticket, this should be
changeable and displayed outside the history (as shown in the following
The source-code is attached in the next mail.
no change in the DB structure
only a few changes in the RT2 (2.0.15) codes
CLI and Email-Interface are not updated.