Feature idea: auto-link urls

In December of last year, there was some discussion[1] of automatically
creating links from URLs that appear in ticket contents. Has this been
proposed/considered/rejected as a feature for RT? Could this been done
with Scrips?

Thanks,

Marc Hedlund
e: marc at precipice dot org

[1] http://lists.fsck.com/pipermail/rt-users/2000-December/001389.html

You know, I’m not even sure that it’s what you mean, but the idea of
creating RT “Refers to” links from the content of the ticket is just great.
it can definitely be done with a scrip. and I’d love to see someone put it
together. (I may not get to it for a while, myself)

-jOn Tue, Oct 02, 2001 at 12:00:01PM -0700, Marc Hedlund wrote:

In December of last year, there was some discussion[1] of automatically
creating links from URLs that appear in ticket contents. Has this been
proposed/considered/rejected as a feature for RT? Could this been done
with Scrips?

Thanks,

Marc Hedlund
e: marc at precipice dot org

[1] http://lists.fsck.com/pipermail/rt-users/2000-December/001389.html


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

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Okay, I’ll take a stab.

Marc Hedlund
e: marc at precipice dot orgOn Tue, 2 Oct 2001, Jesse Vincent wrote:

You know, I’m not even sure that it’s what you mean, but the idea of
creating RT “Refers to” links from the content of the ticket is just great.
it can definitely be done with a scrip. and I’d love to see someone put it
together. (I may not get to it for a while, myself)

-j

On Tue, Oct 02, 2001 at 12:00:01PM -0700, Marc Hedlund wrote:

In December of last year, there was some discussion[1] of automatically
creating links from URLs that appear in ticket contents. Has this been
proposed/considered/rejected as a feature for RT? Could this been done
with Scrips?

Thanks,

Marc Hedlund
e: marc at precipice dot org

[1] http://lists.fsck.com/pipermail/rt-users/2000-December/001389.html


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

I think Marc was asking that URLs embedded within e-mails have appropriate
HTML slapped around them before they are written to the DB.

Regarding what you’re suggesting, Jesse, I’m a bit foggy what you mean,
but it sounds cool. Could you clarify? I may have time to handle it if I
can get a better grasp of what it is. :slight_smile:

Regards,
Christian

Christian Gilmore
Team Lead
Web Infrastructure & Tools
IBM Software Group

I think Marc was asking that URLs embedded within e-mails have appropriate
HTML slapped around them before they are written to the DB.

nod I know. Though actually, you’d be better off doing that processing on
display. I suspect there’s actually a single flag that could get passed to mason
to make it DTRT there.

Regarding what you’re suggesting, Jesse, I’m a bit foggy what you mean,
but it sounds cool. Could you clarify? I may have time to handle it if I
can get a better grasp of what it is. :slight_smile:

RT’s “Relationships” functionality is great for linking tickets to other tickets. But. that’s not the only thing you can use it for. You can link tickets
to external URIs. (Like http://fsck.com or something custom like
fsck.com-kb://kb.fsck.com/article/23) and can define custom handlers to do
things with those URIs. But the basic idea is to parse out URLs on ticket submiussion and add them as “Refers To” links.

Regards,
Christian


Christian Gilmore
Team Lead
Web Infrastructure & Tools
IBM Software Group

-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of Jesse Vincent
Sent: Tuesday, October 02, 2001 2:17 PM
To: Marc Hedlund
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] feature idea: auto-link urls

You know, I’m not even sure that it’s what you mean, but the idea of
creating RT “Refers to” links from the content of the ticket
is just great.
it can definitely be done with a scrip. and I’d love to see
someone put it
together. (I may not get to it for a while, myself)

-j

In December of last year, there was some discussion[1] of
automatically
creating links from URLs that appear in ticket contents.
Has this been
proposed/considered/rejected as a feature for RT? Could
this been done
with Scrips?

Thanks,

Marc Hedlund
e: marc at precipice dot org

[1]
http://lists.fsck.com/pipermail/rt-users/2000-December/001389.html


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

I can try it either way (as part of the display routine, or as a script to
add a “Refers To” on correspondence) – which would people prefer?

Marc Hedlund
e: marc at precipice dot orgOn Tue, 2 Oct 2001, Jesse Vincent wrote:

On Tue, Oct 02, 2001 at 02:38:59PM -0500, Christian Gilmore wrote:

I think Marc was asking that URLs embedded within e-mails have appropriate
HTML slapped around them before they are written to the DB.

nod I know. Though actually, you’d be better off doing that processing on
display. I suspect there’s actually a single flag that could get passed to mason
to make it DTRT there.

Regarding what you’re suggesting, Jesse, I’m a bit foggy what you mean,
but it sounds cool. Could you clarify? I may have time to handle it if I
can get a better grasp of what it is. :slight_smile:

RT’s “Relationships” functionality is great for linking tickets to other tickets. But. that’s not the only thing you can use it for. You can link tickets
to external URIs. (Like http://fsck.com or something custom like
fsck.com-kb://kb.fsck.com/article/23) and can define custom handlers to do
things with those URIs. But the basic idea is to parse out URLs on ticket submiussion and add them as “Refers To” links.

Regards,
Christian


Christian Gilmore
Team Lead
Web Infrastructure & Tools
IBM Software Group

-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of Jesse Vincent
Sent: Tuesday, October 02, 2001 2:17 PM
To: Marc Hedlund
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] feature idea: auto-link urls

You know, I’m not even sure that it’s what you mean, but the idea of
creating RT “Refers to” links from the content of the ticket
is just great.
it can definitely be done with a scrip. and I’d love to see
someone put it
together. (I may not get to it for a while, myself)

-j

On Tue, Oct 02, 2001 at 12:00:01PM -0700, Marc Hedlund wrote:

In December of last year, there was some discussion[1] of
automatically
creating links from URLs that appear in ticket contents.
Has this been
proposed/considered/rejected as a feature for RT? Could
this been done
with Scrips?

Thanks,

Marc Hedlund
e: marc at precipice dot org

[1]
http://lists.fsck.com/pipermail/rt-users/2000-December/001389.html


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Just as a note, I have only looked at this for a few minutes, but I am
pretty sure that this would be the easiest for the display routine… just
define a filter that looks for http:// or ftp:// or www. or ???@???.com and
makes the appropriate html around it… look at:
http://www.masonhq.com/docs/manual/Devel.html#filtering

Jay
(It looks relatively simple, and you could do it in just the areas of RT
where you display the tickets…)

I can try it either way (as part of the display routine, or as a script to
add a “Refers To” on correspondence) – which would people prefer?

Marc Hedlund
e: marc at precipice dot org

I think Marc was asking that URLs embedded within e-mails have
appropriate

HTML slapped around them before they are written to the DB.

nod I know. Though actually, you’d be better off doing that processing
on

display. I suspect there’s actually a single flag that could get passed
to mason

to make it DTRT there.

Regarding what you’re suggesting, Jesse, I’m a bit foggy what you
mean,

but it sounds cool. Could you clarify? I may have time to handle it if
I

can get a better grasp of what it is. :slight_smile:

RT’s “Relationships” functionality is great for linking tickets to other
tickets. But. that’s not the only thing you can use it for. You can link
tickets

to external URIs. (Like http://fsck.com or something custom like
fsck.com-kb://kb.fsck.com/article/23) and can define custom handlers to
do

things with those URIs. But the basic idea is to parse out URLs on
ticket submiussion and add them as “Refers To” links.

Regards,
Christian


Christian Gilmore
Team Lead
Web Infrastructure & Tools
IBM Software Group

-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of Jesse Vincent
Sent: Tuesday, October 02, 2001 2:17 PM
To: Marc Hedlund
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] feature idea: auto-link urls

You know, I’m not even sure that it’s what you mean, but the idea of
creating RT “Refers to” links from the content of the ticket
is just great.
it can definitely be done with a scrip. and I’d love to see
someone put it
together. (I may not get to it for a while, myself)

-j

In December of last year, there was some discussion[1] of
automatically
creating links from URLs that appear in ticket contents.
Has this been
proposed/considered/rejected as a feature for RT? Could
this been done
with Scrips?

Thanks,

Marc Hedlund
e: marc at precipice dot org

[1]
http://lists.fsck.com/pipermail/rt-users/2000-December/001389.html


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


http://www.bestpractical.com/products/rt – Trouble Ticketing.
Free.