Faster replies for tickets from VIP

user defined action, can be something like (dont look to hard at the code, im doing this whilst cooking):

Custom action preparation code:
if( $self->TicketObj->Status eq “new” &&
(
$self->TicketObj->RequestorAddresses =~ /foo@bar.com/i )) {
#Do stuff
$self->TicketObj->SetPriority(“SuperUltraHigh”);
}
return 1;

Custom action commit code:
return 1;

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