user defined action, can be something like (dont look to hard at the code, im doing this whilst cooking):
Custom action preparation code:
if( $self->TicketObj->Status eq “new” &&
(
$self->TicketObj->RequestorAddresses =~ /foo@bar.com/i )) {
#Do stuff
$self->TicketObj->SetPriority(“SuperUltraHigh”);
}
return 1;
Custom action commit code:
return 1;