I have a handful of VIPs that have a tendency to email me directly. After a few years of forwarding their messages, changing the ticket’s requestor, etc. my boss asked the big boss to talk to them about this. The compromise that was reached is this: They’ll send it to RT but we have to respond to their tickets before other people’s.
What would you suggest as a way to make sure email from these few VIPs stands out and we notice them quicker?
The best idea I have so far is to make a custom search, save it, and add it to the home page’s layout. This could help a little, but I feel like there might be a better way using Scrips or something similar.