FastCGI issues?

mailing_list · July 16, 2007, 8:27pm

I’ve searched the Net and list and found the following post,
http://lists.fsck.com/pipermail/rt-users/2003-February/012315.html. However,
there was no resolution to the post. I’ve looked at apache2 and fastcgi
configuration, and both seems to be configure correctly. The line “AddHandler
fastcgi-script fcgi” is present in httpd.conf file. Any ideas where I might
need to investigate further? Thank you.

[Fri Jul 13 14:28:29 2007] [error] [client 192.168.1.2] FastCGI: comm with
server “/opt/rt3/bin/mason_handler.fcgi” aborted: idle timeout (300 sec),
referer: https://rt.abc.com/Ticket/Create.html?Queue=5

[Fri Jul 13 14:28:29 2007] [error] [client 192.168.1.2] FastCGI: incomplete
headers (0 bytes) received from server “/opt/rt3/bin/mason_handler.fcgi”,
referer: https://rt.abc.com/Ticket/Create.html?Queue=5

Below is more information from RT configuration/tool menu. Solaris 10, RT
3.6.3

Loaded perl modules

Perl v5.8.4 under solaris
Apache::Session v1.82;
Apache::Session::Generate::MD5 v2.1;
Apache::Session::MySQL v1.00;
Apache::Session::MySQL v1.01;
Apache::Session::Serialize::Storable v1.00;
Apache::Session::Store::DBI v1.02;
Apache::Session::Store::MySQL v1.04;
AutoLoader v5.60;
base v2.05;
Benchmark v1.06;
bytes v1.01;
Cache::Simple::TimedExpiry v0.27;
capitalization v0.03;
Carp v1.02;
CGI v3.29;
CGI::Cookie v1.28;
CGI::Fast v1.07;
CGI::Util v1.5;
Class::Container v0.12;
Class::Data::Inheritable v0.06;
Class::ReturnValue v0.53;
Clone v0.23;
constant v1.04;
Convert::ASN1 v0.21;
Cwd v3.24;
Data::Dumper v2.121;
DBD::mysql v4.004;
DBI v1.56;
DBIx::SearchBuilder v1.48;
DBIx::SearchBuilder::Union v0;
DBIx::SearchBuilder::Unique v0.01;
Devel::StackTrace v1.15;
Devel::StackTraceFrame v0.6;
Devel::Symdump v2.07;
Digest::base v1.00;
Digest::MD5 v2.33;
DynaLoader v1.05;
Encode v1.99_01;
Encode::Alias v1.38;
Encode::Config v1.07;
Encode::Encoding v1.33;
Encode::Guess v1.09;
Encode::Unicode v1.40;
Errno v1.09;
Exception::Class v1.23;
Exception::Class::Base v1.2;
Exporter v5.58;
Exporter::Heavy v5.58;
FCGI v0.67;
Fcntl v1.05;
File::Basename v2.72;
File::Glob v1.02;
File::Path v1.06;
File::Spec v3.24;
File::Spec::Unix v1.5;
File::Temp v0.18;
FileHandle v2.01;
HTML::Element v3.23;
HTML::Entities v1.35;
HTML::Formatter v2.04;
HTML::FormatText v2.04;
HTML::Mason v1.35;
HTML::Mason::CGIHandler v1.00;
HTML::Mason::Exception v1.1;
HTML::Mason::Exception::Abort v1.1;
HTML::Mason::Exception::Compilation v1.1;
HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
HTML::Mason::Exception::Compiler v1.1;
HTML::Mason::Exception::Decline v1.1;
HTML::Mason::Exception::Params v1.1;
HTML::Mason::Exception::Syntax v1.1;
HTML::Mason::Exception::System v1.1;
HTML::Mason::Exception::TopLevelNotFound v1.1;
HTML::Mason::Exception::VirtualMethod v1.1;
HTML::Mason::Exceptions v1.43;
HTML::Parser v3.56;
HTML::Scrubber v0.08;
HTML::Tagset v3.10;
HTML::TreeBuilder v3.23;
HTTP::Date v1.47;
I18N::LangTags v0.29;
integer v1.00;
IO v1.21;
IO::File v1.10;
IO::Handle v1.24;
IO::InnerFile v2.110;
IO::Lines v2.110;
IO::Scalar v2.110;
IO::ScalarArray v2.110;
IO::Seekable v1.09;
IO::Select v1.16;
IO::Socket v1.28;
IO::Socket::INET v1.27;
IO::Socket::UNIX v1.21;
IO::Wrap v2.110;
IO::WrapTie v2.110;
IPC::Open2 v1.01;
IPC::Open3 v1.0106;
lib v0.5565;
List::Util v1.19;
Locale::Maketext v1.08;
Locale::Maketext::Fuzzy v0.02;
Locale::Maketext::Lexicon v0.62;
Locale::Maketext::Lexicon::Gettext v0.15;
Log::Dispatch v2.18;
Log::Dispatch::Base v1.09;
Log::Dispatch::Output v1.26;
Log::Dispatch::Screen v1.17;
Log::Dispatch::Syslog v1.18;
Mail::Address v1.77;
Mail::Field v1.77;
Mail::Field::AddrList v1.77;
Mail::Field::Date v1.77;
Mail::Header v1.77;
Mail::Internet v1.77;
MIME::Base64 v3.01;
MIME::Body v5.420;
MIME::Decoder v5.420;
MIME::Decoder::NBit v5.420;
MIME::Entity v5.420;
MIME::Field::ContDisp v5.420;
MIME::Field::ConTraEnc v5.420;
MIME::Field::ContType v5.420;
MIME::Field::ParamVal v5.420;
MIME::Head v5.420;
MIME::Parser v5.420;
MIME::QuotedPrint v3.01;
MIME::Tools v5.420;
MIME::Words v5.420;
Module::Versions::Report v1.02;
Net::LDAP v0.34;
Net::LDAP::ASN v0.04;
Net::LDAP::Bind v1.02;
Net::LDAP::Constant v0.04;
Net::LDAP::Entry v0.23;
Net::LDAP::Filter v0.15;
Net::LDAP::Message v1.09;
Net::LDAP::Search v0.11;
Net::LDAP::Util v0.11;
overload v1.01;
Params::Validate v0.88;
re v0.04;
Regexp::Common v2.120;
Regexp::Common::delimited v2.104;
RT v3.6.3;
RT::Interface::Email v2;
Scalar::Util v1.19;
SelectSaver v1.00;
Socket v1.77;
Storable v2.12;
strict v1.03;
Symbol v1.05;
Sys::Hostname v1.11;
Sys::Syslog v0.05;
Text::Template v1.44;
Text::Wrapper v1.01;
Tie::Hash v1.01;
Time::HiRes v1.59;
Time::JulianDay v2003.1125;
Time::Local v1.07;
Time::ParseDate v2006.0814;
Time::Timezone v2006.0814;
Time::Zone v2.22;
Tree::Simple v1.17;
UNIVERSAL v1.01;
UNIVERSAL::require v0.11;
URI v1.35;
URI::Escape v3.28;
utf8 v1.03;
vars v1.01;
warnings v1.03;
warnings::register v1.00;
XSLoader v0.02;

Moody friends. Drama queens. Your life? Nope! - their life, your story. Play Sims Stories at Yahoo! Games.
http://sims.yahoo.com/

Asheesh_Laroia · July 16, 2007, 8:32pm

I’ve searched the Net and list and found the following post,
http://lists.fsck.com/pipermail/rt-users/2003-February/012315.html.
However, there was no resolution to the post. I’ve looked at apache2
and fastcgi configuration, and both seems to be configure correctly.
The line “AddHandler fastcgi-script fcgi” is present in httpd.conf file.
Any ideas where I might need to investigate further? Thank you.

I’ve had bad luck with Apache’s FastCGI and good luck with the Chinese
fcgid ; Debian packages are at
Debian -- Details of package libapache2-mod-fcgid in bookworm and the
project’s web site in general is at
Debian -- Details of package libapache2-mod-fcgid in bookworm .

Hope this helps!

– Asheesh.

“The National Association of Theater Concessionaires reported that in
1986, 60% of all candy sold in movie theaters was sold to Roger Ebert.”
– D. Letterman

James_Moseley · July 16, 2007, 8:38pm

What’s your complete apache RT config? Not the whole httpd.conf file, just
the stuff relative to RT.

James Moseley

         mailing list                                                  
         <sunlist@yahoo.co                                             
         m>                                                         To 
         Sent by:                  rt-users@lists.bestpractical.com    
         rt-users-bounces@                                          cc 
         lists.bestpractic                                             
         al.com                                                Subject 
                                   [rt-users] FastCGI issues?          
                                                                       
         07/16/2007 03:27                                              
         PM

I’ve searched the Net and list and found the following post,
http://lists.fsck.com/pipermail/rt-users/2003-February/012315.html.
However,
there was no resolution to the post. I’ve looked at apache2 and fastcgi
configuration, and both seems to be configure correctly. The line
“AddHandler
fastcgi-script fcgi” is present in httpd.conf file. Any ideas where I
might
need to investigate further? Thank you.

[Fri Jul 13 14:28:29 2007] [error] [client 192.168.1.2] FastCGI: comm with
server “/opt/rt3/bin/mason_handler.fcgi” aborted: idle timeout (300 sec),
referer: https://rt.abc.com/Ticket/Create.html?Queue=5

[Fri Jul 13 14:28:29 2007] [error] [client 192.168.1.2] FastCGI: incomplete
headers (0 bytes) received from server “/opt/rt3/bin/mason_handler.fcgi”,
referer: https://rt.abc.com/Ticket/Create.html?Queue=5

Below is more information from RT configuration/tool menu. Solaris 10, RT
3.6.3

Loaded perl modules

Perl v5.8.4 under solaris
Apache::Session v1.82;
Apache::Session::Generate::MD5 v2.1;
Apache::Session::MySQL v1.00;
Apache::Session::MySQL v1.01;
Apache::Session::Serialize::Storable v1.00;
Apache::Session::Store::DBI v1.02;
Apache::Session::Store::MySQL v1.04;
AutoLoader v5.60;
base v2.05;
Benchmark v1.06;
bytes v1.01;
Cache::Simple::TimedExpiry v0.27;
capitalization v0.03;
Carp v1.02;
CGI v3.29;
CGI::Cookie v1.28;
CGI::Fast v1.07;
CGI::Util v1.5;
Class::Container v0.12;
Class::Data::Inheritable v0.06;
Class::ReturnValue v0.53;
Clone v0.23;
constant v1.04;
Convert::ASN1 v0.21;
Cwd v3.24;
Data::Dumper v2.121;
DBD::mysql v4.004;
DBI v1.56;
DBIx::SearchBuilder v1.48;
DBIx::SearchBuilder::Union v0;
DBIx::SearchBuilder::Unique v0.01;
Devel::StackTrace v1.15;
Devel::StackTraceFrame v0.6;
Devel::Symdump v2.07;
Digest::base v1.00;
Digest::MD5 v2.33;
DynaLoader v1.05;
Encode v1.99_01;
Encode::Alias v1.38;
Encode::Config v1.07;
Encode::Encoding v1.33;
Encode::Guess v1.09;
Encode::Unicode v1.40;
Errno v1.09;
Exception::Class v1.23;
Exception::Class::Base v1.2;
Exporter v5.58;
Exporter::Heavy v5.58;
FCGI v0.67;
Fcntl v1.05;
File::Basename v2.72;
File::Glob v1.02;
File::Path v1.06;
File::Spec v3.24;
File::Spec::Unix v1.5;
File::Temp v0.18;
FileHandle v2.01;
HTML::Element v3.23;
HTML::Entities v1.35;
HTML::Formatter v2.04;
HTML::FormatText v2.04;
HTML::Mason v1.35;
HTML::Mason::CGIHandler v1.00;
HTML::Mason::Exception v1.1;
HTML::Mason::Exception::Abort v1.1;
HTML::Mason::Exception::Compilation v1.1;
HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
HTML::Mason::Exception::Compiler v1.1;
HTML::Mason::Exception::Decline v1.1;
HTML::Mason::Exception::Params v1.1;
HTML::Mason::Exception::Syntax v1.1;
HTML::Mason::Exception::System v1.1;
HTML::Mason::Exception::TopLevelNotFound v1.1;
HTML::Mason::Exception::VirtualMethod v1.1;
HTML::Mason::Exceptions v1.43;
HTML::Parser v3.56;
HTML::Scrubber v0.08;
HTML::Tagset v3.10;
HTML::TreeBuilder v3.23;
HTTP::Date v1.47;
I18N::LangTags v0.29;
integer v1.00;
IO v1.21;
IO::File v1.10;
IO::Handle v1.24;
IO::InnerFile v2.110;
IO::Lines v2.110;
IO::Scalar v2.110;
IO::ScalarArray v2.110;
IO::Seekable v1.09;
IO::Select v1.16;
IO::Socket v1.28;
IO::Socket::INET v1.27;
IO::Socket::UNIX v1.21;
IO::Wrap v2.110;
IO::WrapTie v2.110;
IPC::Open2 v1.01;
IPC::Open3 v1.0106;
lib v0.5565;
List::Util v1.19;
Locale::Maketext v1.08;
Locale::Maketext::Fuzzy v0.02;
Locale::Maketext::Lexicon v0.62;
Locale::Maketext::Lexicon::Gettext v0.15;
Log::Dispatch v2.18;
Log::Dispatch::Base v1.09;
Log::Dispatch::Output v1.26;
Log::Dispatch::Screen v1.17;
Log::Dispatch::Syslog v1.18;
Mail::Address v1.77;
Mail::Field v1.77;
Mail::Field::AddrList v1.77;
Mail::Field::Date v1.77;
Mail::Header v1.77;
Mail::Internet v1.77;
MIME::Base64 v3.01;
MIME::Body v5.420;
MIME::Decoder v5.420;
MIME::Decoder::NBit v5.420;
MIME::Entity v5.420;
MIME::Field::ContDisp v5.420;
MIME::Field::ConTraEnc v5.420;
MIME::Field::ContType v5.420;
MIME::Field::ParamVal v5.420;
MIME::Head v5.420;
MIME::Parser v5.420;
MIME::QuotedPrint v3.01;
MIME::Tools v5.420;
MIME::Words v5.420;
Module::Versions::Report v1.02;
Net::LDAP v0.34;
Net::LDAP::ASN v0.04;
Net::LDAP::Bind v1.02;
Net::LDAP::Constant v0.04;
Net::LDAP::Entry v0.23;
Net::LDAP::Filter v0.15;
Net::LDAP::Message v1.09;
Net::LDAP::Search v0.11;
Net::LDAP::Util v0.11;
overload v1.01;
Params::Validate v0.88;
re v0.04;
Regexp::Common v2.120;
Regexp::Common::delimited v2.104;
RT v3.6.3;
RT::Interface::Email v2;
Scalar::Util v1.19;
SelectSaver v1.00;
Socket v1.77;
Storable v2.12;
strict v1.03;
Symbol v1.05;
Sys::Hostname v1.11;
Sys::Syslog v0.05;
Text::Template v1.44;
Text::Wrapper v1.01;
Tie::Hash v1.01;
Time::HiRes v1.59;
Time::JulianDay v2003.1125;
Time::Local v1.07;
Time::ParseDate v2006.0814;
Time::Timezone v2006.0814;
Time::Zone v2.22;
Tree::Simple v1.17;
UNIVERSAL v1.01;
UNIVERSAL::require v0.11;
URI v1.35;
URI::Escape v3.28;
utf8 v1.03;
vars v1.01;
warnings v1.03;
warnings::register v1.00;
XSLoader v0.02;

Moody friends. Drama queens. Your life? Nope! - their life, your story.
Play Sims Stories at Yahoo! Games.
http://sims.yahoo.com/
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mailing_list · July 16, 2007, 9:17pm

— jmoseley@corp.xanadoo.com wrote:

What’s your complete apache RT config? Not the whole httpd.conf file, just
the stuff relative to RT.

Portion of the httpd.conf points to rt.conf file.

more httpd.conf

Tell FastCGI to put its temporary files somewhere sane.

FastCgiIpcDir /tmp

Number of processes is tunable, but you need at least 3 or 4

FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120 -processes 10

FastCGI stuff for RT (can’t be in a virtual host section)

Include “/usr/local/apache2/conf/rt.conf”

more rt.conf

<VirtualHost 192.168.1.1:80>
RewriteEngine on
RewriteCond %{HTTPS} off
#RewriteRule ^/(.) https://rt.abc.com/admin/$1 [R]
RewriteRule ^/(.) https://rt.abc.com/$1 [R]
ServerAdmin admin@abc.com
DocumentRoot /opt/rt3/share/html
ServerName rt.abc.com
ServerAlias rt
ErrorLog logs/rt-error_log
CustomLog logs/rt-access_log common

<VirtualHost 192.168.1.1:443>
SSLEngine on
SSLCertificateFile /usr/local/apache2/conf/sslcert/rt.cert
SSLCertificateKeyFile /usr/local/apache2/conf/sslcert/rt.key
SSLVerifyClient none
SSLVerifyDepth 10
ServerAdmin admin@abc.com
DocumentRoot /opt/rt3/share/html
ServerName rt.abc.com
ServerAlias rt
ErrorLog logs/rt-error_log
CustomLog logs/rt-access_log common

this block is for RT running with fastcgi

    AddHandler fastcgi-script fcgi
    ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/

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James_Moseley · July 16, 2007, 9:34pm

A couple of things. I assume you have this somewhere in your apache
configs:

LoadModule fastcgi_module modules/mod_fastcgi.so

Apache probably wouldn’t start up without loading this module in your
configuration, but…

Also, what are the following values in RT_SiteConfig.pm?

Set($WebPath)
Set($WebBaseURL)

In your configuration, I would assume the following:

Set($WebPath , “/”);
Set($WebBaseURL , “https://rt.abc.com”);

James Moseley

         mailing list                                                  
         <sunlist@yahoo.co                                             
         m>                                                         To 
                                   jmoseley@corp.xanadoo.com           
         07/16/2007 04:14                                           cc 
         PM                                                            
                                                               Subject 
                                   Re: [rt-users] FastCGI issues?

— jmoseley@corp.xanadoo.com wrote:

What’s your complete apache RT config? Not the whole httpd.conf file,
just
the stuff relative to RT.

Portion of the httpd.conf points to rt.conf file.

more httpd.conf

Tell FastCGI to put its temporary files somewhere sane.

FastCgiIpcDir /tmp

Number of processes is tunable, but you need at least 3 or 4

FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120 -processes
10

FastCGI stuff for RT (can’t be in a virtual host section)

Include “/usr/local/apache2/conf/rt.conf”

more rt.conf

<VirtualHost 192.168.1.1:80>
RewriteEngine on
RewriteCond %{HTTPS} off
#RewriteRule ^/(.) https://rt.abc.com/admin/$1 [R]
RewriteRule ^/(.) https://rt.abc.com/$1 [R]
ServerAdmin admin@abc.com
DocumentRoot /opt/rt3/share/html
ServerName rt.abc.com
ServerAlias rt
ErrorLog logs/rt-error_log
CustomLog logs/rt-access_log common

<VirtualHost 192.168.1.1:443>
SSLEngine on
SSLCertificateFile /usr/local/apache2/conf/sslcert/rt.cert
SSLCertificateKeyFile /usr/local/apache2/conf/sslcert/rt.key
SSLVerifyClient none
SSLVerifyDepth 10
ServerAdmin admin@abc.com
DocumentRoot /opt/rt3/share/html
ServerName rt.abc.com
ServerAlias rt
ErrorLog logs/rt-error_log
CustomLog logs/rt-access_log common

this block is for RT running with fastcgi

    AddHandler fastcgi-script fcgi
    ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/

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____________________________________________________________________________________Ready
for the edge of your seat?
Check out tonight’s top picks on Yahoo! TV.

mailing_list · July 16, 2007, 9:51pm

— jmoseley@corp.xanadoo.com wrote:

A couple of things. I assume you have this somewhere in your apache
configs:

LoadModule fastcgi_module modules/mod_fastcgi.so

Apache probably wouldn’t start up without loading this module in your
configuration, but…

Yes, I have the above line.

Also, what are the following values in RT_SiteConfig.pm?

Set($WebPath)
Set($WebBaseURL)

In your configuration, I would assume the following:

Set($WebPath , “/”);
Set($WebBaseURL , “https://rt.abc.com”);

No $WebPath is set. The below is for WebBaseURL.

$WebBaseURL doesn’t need a trailing /

Set($WebPort , 443);
Set($WebBaseURL , “https://rt.abc.com:$WebPort”);

Do I need the WebPath? maybe this is the culprit? Can it be added anywhere or
before WebBaseURL?

Yahoo! oneSearch: Finally, mobile search
that gives answers, not web links.
http://mobile.yahoo.com/mobileweb/onesearch?refer=1ONXIC

James_Moseley · July 16, 2007, 10:37pm

Change your SiteConfig to:

Set($WebBaseURL , “https://rt.abc.com”);
Set($WebImagesURL , “/NoAuth/images/”);

Drop all the webport stuff - you don’t need it.

In your rt.conf file, add:

Alias /rt/NoAuth/images/ /opt/rt3/share/html/NoAuth/images/

Or possibly just: Alias NoAuth/images/ /opt/rt3/share/html/NoAuth/images/

The difference is how RT has relative paths setup in all the Perl code…
I am not sure.

Lastly, change DocumentRoot in rt.conf to:

/opt/rt3

If that doesn’t work, I’d suggest backing out of making RT the root of your
virtual server and just make it a subdirectory and see if you can get it
going that way:

Set($WebPath , “/rt”);
Set($WebBaseURL , “https://rt.abc.com”);
Set($WebImagesURL , $WebPath . “/NoAuth/images/”);

In rt.conf

Alias /rt/NoAuth/images/ /opt/rt3/share/html/NoAuth/images/
ScriptAlias /rt /opt/rt3/bin/mason_handler.fcgi/
DocumentRoot /opt/rt3

Your RT URL would then be: https://rt.abc.com/rt/ (don’t forget the
trailing slash)

If the latter setup works, you are just going to have to play around with
your Apache virtual directory setup until you get it working correctly.

James Moseley

         mailing list                                                  
         <sunlist@yahoo.co                                             
         m>                                                         To 
                                   jmoseley@corp.xanadoo.com,          
         07/16/2007 04:51          rt-users@lists.bestpractical.com    
         PM                                                         cc 
                                                                       
                                                               Subject 
                                   Re: [rt-users] FastCGI issues?

— jmoseley@corp.xanadoo.com wrote:

A couple of things. I assume you have this somewhere in your apache
configs:

LoadModule fastcgi_module modules/mod_fastcgi.so

Apache probably wouldn’t start up without loading this module in your
configuration, but…

Yes, I have the above line.

Also, what are the following values in RT_SiteConfig.pm?

Set($WebPath)
Set($WebBaseURL)

In your configuration, I would assume the following:

Set($WebPath , “/”);
Set($WebBaseURL , “https://rt.abc.com”);

No $WebPath is set. The below is for WebBaseURL.

$WebBaseURL doesn’t need a trailing /

Set($WebPort , 443);
Set($WebBaseURL , “https://rt.abc.com:$WebPort”);

Do I need the WebPath? maybe this is the culprit? Can it be added anywhere
or
before WebBaseURL?

Yahoo! oneSearch: Finally, mobile search
that gives answers, not web links.
http://mobile.yahoo.com/mobileweb/onesearch?refer=1ONXIC

mailing_list · July 17, 2007, 8:33pm

Tried both the solutions below, stop/start apache, but still no go. Is it
possible to run RT without FastCGI or an alternative to FastCGI? It could be
Apache setup, but I like to eliminate the possibility, etc.

Mike

— jmoseley@corp.xanadoo.com wrote:

Change your SiteConfig to:

Set($WebBaseURL , “https://rt.abc.com”);
Set($WebImagesURL , “/NoAuth/images/”);

Drop all the webport stuff - you don’t need it.

In your rt.conf file, add:

Alias /rt/NoAuth/images/ /opt/rt3/share/html/NoAuth/images/

Or possibly just: Alias NoAuth/images/ /opt/rt3/share/html/NoAuth/images/

The difference is how RT has relative paths setup in all the Perl code…
I am not sure.

Lastly, change DocumentRoot in rt.conf to:

/opt/rt3

If that doesn’t work, I’d suggest backing out of making RT the root of your
virtual server and just make it a subdirectory and see if you can get it
going that way:

Set($WebPath , “/rt”);
Set($WebBaseURL , “https://rt.abc.com”);
Set($WebImagesURL , $WebPath . “/NoAuth/images/”);

In rt.conf

Alias /rt/NoAuth/images/ /opt/rt3/share/html/NoAuth/images/
ScriptAlias /rt /opt/rt3/bin/mason_handler.fcgi/
DocumentRoot /opt/rt3

Your RT URL would then be: https://rt.abc.com/rt/ (don’t forget the
trailing slash)

If the latter setup works, you are just going to have to play around with
your Apache virtual directory setup until you get it working correctly.

James Moseley

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http://searchmarketing.yahoo.com/

mailing_list · July 18, 2007, 3:30pm

What I don’t follow is why when “Creating a new ticket” and filling in the
field: Requestors, or CC, or Admin CC would generates the error message
mentioned. Which points to either Apache or FastCGI configuration.

However, if those fields are blank then creating a new ticket is a cinch. Does
this even points to FastCGI or Apache, wouldn’t other RT portion be broken or
are those fields looking up some data on the database that causes to generate
errors? or are those fields utilizing FastCGI while others are not, etc.

I’m just needing ideas what those fields are referencing or what action those
fields call/access that would generate the errors.

— jmoseley@corp.xanadoo.com wrote:

Change your SiteConfig to:

Set($WebBaseURL , “https://rt.abc.com”);
Set($WebImagesURL , “/NoAuth/images/”);

Drop all the webport stuff - you don’t need it.

In your rt.conf file, add:

Alias /rt/NoAuth/images/ /opt/rt3/share/html/NoAuth/images/

Or possibly just: Alias NoAuth/images/ /opt/rt3/share/html/NoAuth/images/

The difference is how RT has relative paths setup in all the Perl code…
I am not sure.

Lastly, change DocumentRoot in rt.conf to:

/opt/rt3

If that doesn’t work, I’d suggest backing out of making RT the root of your
virtual server and just make it a subdirectory and see if you can get it
going that way:

Set($WebPath , “/rt”);
Set($WebBaseURL , “https://rt.abc.com”);
Set($WebImagesURL , $WebPath . “/NoAuth/images/”);

In rt.conf

Alias /rt/NoAuth/images/ /opt/rt3/share/html/NoAuth/images/
ScriptAlias /rt /opt/rt3/bin/mason_handler.fcgi/
DocumentRoot /opt/rt3

Your RT URL would then be: https://rt.abc.com/rt/ (don’t forget the
trailing slash)

If the latter setup works, you are just going to have to play around with
your Apache virtual directory setup until you get it working correctly.

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