Okay, I have tried scouring the archives, but haven’t found a solution
to my problem, although rt-server.fcgi errors is mentioned with other
Here is a summary of the configuration:
Originally, a working rt-4.2.10 installation under Ubuntu 14.04.
Perl was installed locally and the following put in .bashrc to point
to the correct version:
PERL_MB_OPT="–install_base “/home//perl5"”; export PERL_MB_OPT;
PERL_MM_OPT=“INSTALL_BASE=/home//perl5”; export PERL_MM_OPT;
Recently upgraded to Ubuntu 16.04.1, and rt stopped working.
Was getting the following error in /var/log/apache2/error.log:
‘FastCGI: server “/opt/rt4/sbin/rt-server.fcgi” has failed to remain
running for 30 seconds given 3 attempts, its restart interval has
been backed off to 600 seconds’
The command for FastCGIServer in the site config also failed on the
/opt/rt4/sbin/rt-server.fcgi -processes 5 -idle-timeout 300
with an error about Perl module dependency.
So, after much effort in trying to upgrade the old (local) Perl
installation and figuring that it was a Perl issue, I completely
disabled/removed the original Perl installation.
Installed Perl 5.24.0 via perlbrew and then installed cpanm
Set “export RT_FIX_DEPS_CMD=/opt/perl/bin/cpanm”
Ran fixdeps. Had to use --force to install Date::Manip, but other
than that have a fresh cpan.
So clean Perl, and clean cpan.
Did a reconfigure of rt-4.2.10 using the revised perlbrew directory,
and a ‘make install’ (Backed up the original directory. Copied over
the old RT_SiteConfig.pm over to the new install directory. Checked
Problem is that I am still get the same errors related to
Any guidance as to what might be the issue?
Pavneet Arora m: +1 (647) 406-6843
Waroc Informatik t: +1 (416) 937-9276