Fastcgi: comm with server aborted: read failed after installing RTIR

Hello,

I am installing a RT instance with the RTIR plugin. When the plugin
finished the installation the server showed a “Internal Server Error” in
the Web Browser.

We are using RT 4.2.9 and RTIR 3.2.0 versions.

Below are the type of logs that this error is generating.

[Tue Mar 10 09:00:43.794689 2015] [fastcgi:error] [pid 5642:tid
140086415734528] (104)Connection reset by peer: [client a.b.c.d:58530]
FastCGI: comm with server “/opt/rt4/sbin/rt-server.fcgi” aborted: read
failed

[Tue Mar 10 09:00:43.794830 2015] [fastcgi:error] [pid 19097:tid
139882731890432] [client a.b.c.d:54743] FastCGI: incomplete headers (0
bytes) received from server “/opt/rt4/sbin/rt-server.fcgi”

Have you ever experienced this type of error?, can you help me identify
what could be wrong with the installation? Thanks in advance.

Mario

Hello,

I am installing a RT instance with the RTIR plugin. When the plugin
finished the installation the server showed a “Internal Server Error” in
the Web Browser.

We are using RT 4.2.9 and RTIR 3.2.0 versions.

Below are the type of logs that this error is generating.

[Tue Mar 10 09:00:43.794689 2015] [fastcgi:error] [pid 5642:tid
140086415734528] (104)Connection reset by peer: [client a.b.c.d:58530]
FastCGI: comm with server “/opt/rt4/sbin/rt-server.fcgi” aborted: read
failed

[Tue Mar 10 09:00:43.794830 2015] [fastcgi:error] [pid 19097:tid
139882731890432] [client a.b.c.d:54743] FastCGI: incomplete headers (0
bytes) received from server “/opt/rt4/sbin/rt-server.fcgi”

Have you ever experienced this type of error?, can you help me identify
what could be wrong with the installation? Thanks in advance.

Mario

Hi Mario,

You need to check the RT logs to see what happened. The fastcgi logs
are just telling you that something did.

Regards,
Ken