Famous RT + FastCGI error again

RT Users
1

Hello list,

        I would like to complain too on the Famous RT + FastCGI error.

My environment is somehow more exotic, but I hope somone will be able to
help me:

The famous error:

[error] [client x.x.x.x] FastCGI: incomplete headers (0 bytes)
received from server “/opt/rt3/bin/mason_handler.fcgi”

ocurrs in the following environment too:

CentOS 4.1 S390x
Request Tracker 3.4.5
Apache 2.0.52
mod_fastcgi-2.4.2

        Does someone know something about it ?

Regards

Mariusz Stakowski

2 
              Hello list,

        I would like to complain too on the Famous RT + FastCGI error.

My environment is somehow more exotic, but I hope somone will be able to
help me:

The famous error:

[error] [client x.x.x.x] FastCGI: incomplete headers (0 bytes)
received from server “/opt/rt3/bin/mason_handler.fcgi”

And what happens if you run that command by hand from the commandline as
the user your webserver runs as?

Jesse

3

Hello Jesse,

    Here is the result of running it from the commandline:

-bash-3.00$ /RT/rt-3.4.5/bin/mason_handler.fcgi
Can’t locate FCGI.pm in @INC (@INC contains: /opt/rt3/local/lib
/opt/rt3/lib /usr/lib64/perl5/5.8.5/s390x-linux-thread-multi
/usr/lib/perl5/5.8.5
/usr/lib64/perl5/site_perl/5.8.5/s390x-linux-thread-multi
/usr/lib64/perl5/site_perl/5.8.4/s390x-linux-thread-multi
/usr/lib64/perl5/site_perl/5.8.3/s390x-linux-thread-multi
/usr/lib64/perl5/site_perl/5.8.2/s390x-linux-thread-multi
/usr/lib64/perl5/site_perl/5.8.1/s390x-linux-thread-multi
/usr/lib64/perl5/site_perl/5.8.0/s390x-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4
/usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2
/usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0
/usr/lib/perl5/site_perl
/usr/lib64/perl5/vendor_perl/5.8.5/s390x-linux-thread-multi
/usr/lib64/perl5/vendor_perl/5.8.4/s390x-linux-thread-multi
/usr/lib64/perl5/vendor_perl/5.8.3/s390x-linux-thread-multi
/usr/lib64/perl5/vendor_perl/5.8.2/s390x-linux-thread-multi
/usr/lib64/perl5/vendor_perl/5.8.1/s390x-linux-thread-multi
/usr/lib64/perl5/vendor_perl/5.8.0/s390x-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4
/usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2
/usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0
/usr/lib/perl5/vendor_perl .) at /usr/lib/perl5/5.8.5/CGI/Fast.pm line 19.
BEGIN failed–compilation aborted at /usr/lib/perl5/5.8.5/CGI/Fast.pm line
19.
Compilation failed in require at /RT/rt-3.4.5/bin/mason_handler.fcgi line
55.

            It seems that FCGI.pm should  have been installed too. Are

there more prerequisites ?
Regards

Mariusz

Jesse Vincent jesse@bestpractical.com
Wysłane przez: rt-users-bounces@lists.bestpractical.com
2006-05-25 19:29

    Do:     Mariusz Stakowski <StakowskiM@prokom.pl>
    DW:     rt-users@lists.bestpractical.com, (UDW: Mariusz

Stakowski/WROCŁAW/PROKOM/PL)
Temat: Re: [rt-users] Famous RT + FastCGI error again

              Hello list,

        I would like to complain too on the Famous RT + FastCGI

error.

My environment is somehow more exotic, but I hope somone will be able to
help me:

The famous error:

[error] [client x.x.x.x] FastCGI: incomplete headers (0 bytes)
received from server “/opt/rt3/bin/mason_handler.fcgi”

And what happens if you run that command by hand from the commandline as
the user your webserver runs as?

Jesse

ocurrs in the following environment too:

CentOS 4.1 S390x
Request Tracker 3.4.5
Apache 2.0.52
mod_fastcgi-2.4.2

        Does someone know something about it ?

Regards

Mariusz Stakowski

The rt-users Archives

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4

Jesse,

            I have installed the missing FCGI.pm module and rerun the

command from the commandline. This time it worked:
-bash-3.00$ /RT/rt-3.4.5/bin/mason_handler.fcgi
Pragma: no-cache
Set-cookie: RT_SID_example.com.=8810174fdb375fa51873dab1e30b8e68; path=/
Cache-control: no-cache
Content-Type: text/html; charset=utf-8

Login
Best Practical Solutions, LLC corporate logo     Not logged in.

X  Login RT 3.4.5
Username:
Password:
</TD>




»|« RT 3.4.5 Copyright 1996-2005 Best Practical Solutions, LLC.
Distributed under version 2 of the GNU GPL.
To inquire about support, training, custom development or licensing, please contact sales@bestpractical.com.
Time to display: 0.244744
-bash-3.00$

however in my httpd log I have:

[Mon May 29 18:00:55 2006] [error] [client 10.90.0.223] FastCGI: comm with
server “/RT/rt-3.4.5/bin/mason_handler.fcgi” aborted: idle timeout (120
sec)
[Mon May 29 18:00:55 2006] [error] [client 10.90.0.223] FastCGI:
incomplete headers (0 bytes) received from server
“/RT/rt-3.4.5/bin/mason_handler.fcgi”

Regards

Mariusz

Jesse Vincent jesse@bestpractical.com
Wysłane przez: rt-users-bounces@lists.bestpractical.com
2006-05-25 19:29

    Do:     Mariusz Stakowski <StakowskiM@prokom.pl>
    DW:     rt-users@lists.bestpractical.com, (UDW: Mariusz

Stakowski/WROCŁAW/PROKOM/PL)
Temat: Re: [rt-users] Famous RT + FastCGI error again

              Hello list,

        I would like to complain too on the Famous RT + FastCGI

error.

My environment is somehow more exotic, but I hope somone will be able to
help me:

The famous error:

[error] [client x.x.x.x] FastCGI: incomplete headers (0 bytes)
received from server “/opt/rt3/bin/mason_handler.fcgi”

And what happens if you run that command by hand from the commandline as
the user your webserver runs as?

Jesse

ocurrs in the following environment too:

CentOS 4.1 S390x
Request Tracker 3.4.5
Apache 2.0.52
mod_fastcgi-2.4.2

        Does someone know something about it ?

Regards

Mariusz Stakowski

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
Careers — Best Practical Solutions

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical: