Famous RT + FastCGI error again

Hello list,

        I would like to complain too on the Famous RT + FastCGI error.

My environment is somehow more exotic, but I hope somone will be able to
help me:

The famous error:

[error] [client x.x.x.x] FastCGI: incomplete headers (0 bytes)
received from server “/opt/rt3/bin/mason_handler.fcgi”

ocurrs in the following environment too:

CentOS 4.1 S390x
Request Tracker 3.4.5
Apache 2.0.52
mod_fastcgi-2.4.2

        Does someone know something about it ?

Regards

Mariusz Stakowski

              Hello list,

        I would like to complain too on the Famous RT + FastCGI error.

My environment is somehow more exotic, but I hope somone will be able to
help me:

The famous error:

[error] [client x.x.x.x] FastCGI: incomplete headers (0 bytes)
received from server “/opt/rt3/bin/mason_handler.fcgi”

And what happens if you run that command by hand from the commandline as
the user your webserver runs as?

Jesse

Hello Jesse,

    Here is the result of running it from the commandline:

-bash-3.00$ /RT/rt-3.4.5/bin/mason_handler.fcgi
Can’t locate FCGI.pm in @INC (@INC contains: /opt/rt3/local/lib
/opt/rt3/lib /usr/lib64/perl5/5.8.5/s390x-linux-thread-multi
/usr/lib/perl5/5.8.5
/usr/lib64/perl5/site_perl/5.8.5/s390x-linux-thread-multi
/usr/lib64/perl5/site_perl/5.8.4/s390x-linux-thread-multi
/usr/lib64/perl5/site_perl/5.8.3/s390x-linux-thread-multi
/usr/lib64/perl5/site_perl/5.8.2/s390x-linux-thread-multi
/usr/lib64/perl5/site_perl/5.8.1/s390x-linux-thread-multi
/usr/lib64/perl5/site_perl/5.8.0/s390x-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4
/usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2
/usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0
/usr/lib/perl5/site_perl
/usr/lib64/perl5/vendor_perl/5.8.5/s390x-linux-thread-multi
/usr/lib64/perl5/vendor_perl/5.8.4/s390x-linux-thread-multi
/usr/lib64/perl5/vendor_perl/5.8.3/s390x-linux-thread-multi
/usr/lib64/perl5/vendor_perl/5.8.2/s390x-linux-thread-multi
/usr/lib64/perl5/vendor_perl/5.8.1/s390x-linux-thread-multi
/usr/lib64/perl5/vendor_perl/5.8.0/s390x-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4
/usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2
/usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0
/usr/lib/perl5/vendor_perl .) at /usr/lib/perl5/5.8.5/CGI/Fast.pm line 19.
BEGIN failed–compilation aborted at /usr/lib/perl5/5.8.5/CGI/Fast.pm line
19.
Compilation failed in require at /RT/rt-3.4.5/bin/mason_handler.fcgi line
55.

            It seems that FCGI.pm should  have been installed too. Are 

there more prerequisites ?
Regards

Mariusz

Jesse Vincent jesse@bestpractical.com
Wysłane przez: rt-users-bounces@lists.bestpractical.com
2006-05-25 19:29

    Do:     Mariusz Stakowski <StakowskiM@prokom.pl>
    DW:     rt-users@lists.bestpractical.com, (UDW: Mariusz 

Stakowski/WROCŁAW/PROKOM/PL)
Temat: Re: [rt-users] Famous RT + FastCGI error again

              Hello list,

        I would like to complain too on the Famous RT + FastCGI 

error.

My environment is somehow more exotic, but I hope somone will be able to
help me:

The famous error:

[error] [client x.x.x.x] FastCGI: incomplete headers (0 bytes)
received from server “/opt/rt3/bin/mason_handler.fcgi”

And what happens if you run that command by hand from the commandline as
the user your webserver runs as?

Jesse

ocurrs in the following environment too:

CentOS 4.1 S390x
Request Tracker 3.4.5
Apache 2.0.52
mod_fastcgi-2.4.2

        Does someone know something about it ?

Regards

Mariusz Stakowski


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Jesse,

            I have installed the missing FCGI.pm module and rerun the 

command from the commandline. This time it worked:
-bash-3.00$ /RT/rt-3.4.5/bin/mason_handler.fcgi
Pragma: no-cache
Set-cookie: RT_SID_example.com.=8810174fdb375fa51873dab1e30b8e68; path=/
Cache-control: no-cache
Content-Type: text/html; charset=utf-8

Login
Best Practical Solutions, LLC 
corporate logo     Not logged in.

X  Login RT 3.4.5
Username:
Password:
</TD>





»|« RT 3.4.5 Copyright 1996-2005 Best Practical Solutions, LLC.
Distributed under version 2 of the GNU GPL.
To inquire about support, training, custom development or licensing, please contact sales@bestpractical.com.
Time to display: 0.244744
-bash-3.00$

however in my httpd log I have:

[Mon May 29 18:00:55 2006] [error] [client 10.90.0.223] FastCGI: comm with
server “/RT/rt-3.4.5/bin/mason_handler.fcgi” aborted: idle timeout (120
sec)
[Mon May 29 18:00:55 2006] [error] [client 10.90.0.223] FastCGI:
incomplete headers (0 bytes) received from server
"/RT/rt-3.4.5/bin/mason_handler.fcgi"

Regards

Mariusz

Jesse Vincent jesse@bestpractical.com
Wysłane przez: rt-users-bounces@lists.bestpractical.com
2006-05-25 19:29

    Do:     Mariusz Stakowski <StakowskiM@prokom.pl>
    DW:     rt-users@lists.bestpractical.com, (UDW: Mariusz 

Stakowski/WROCŁAW/PROKOM/PL)
Temat: Re: [rt-users] Famous RT + FastCGI error again

              Hello list,

        I would like to complain too on the Famous RT + FastCGI 

error.

My environment is somehow more exotic, but I hope somone will be able to
help me:

The famous error:

[error] [client x.x.x.x] FastCGI: incomplete headers (0 bytes)
received from server “/opt/rt3/bin/mason_handler.fcgi”

And what happens if you run that command by hand from the commandline as
the user your webserver runs as?

Jesse

ocurrs in the following environment too:

CentOS 4.1 S390x
Request Tracker 3.4.5
Apache 2.0.52
mod_fastcgi-2.4.2

        Does someone know something about it ?

Regards

Mariusz Stakowski


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical: