Fake entries in the history

RT Users
1

Hi,

We have just recently started to use RT (3.0.12), and have a some
queues with a number of custom fields.

When updating tickets from these queues, I have noticed that
occassionally fake entries are produced in the history. It seems that
sometimes the system thinks that the user has deleted a value and then
added the same again (which did not happen). Has anyone else
experienced anything similar? Can this accidentally result in data loss?

Thank a lot in advance.

Regards,

Robert

2

Hi,

We have just recently started to use RT (3.0.12), and have a some queues
with a number of custom fields.
When updating tickets from these queues, I have noticed that occassionally
fake entries are produced in the history. It seems that sometimes the system
thinks that the user has deleted a value and then added the same again
(which did not happen). Has anyone else experienced anything similar? Can
this accidentally result in data loss?

Sometimes modifications are done by removing the old value and
inserting the new value.

Andy Harrison