Failure creation of new users

RT Users
1

Hello All,

I’m facing issue while a new user is sending a RT request, it says
following error :

“You might need to grant ‘Everyone’ the right ‘CreateTicket’ for the
queue general. (/rt/lib/RT/Interface/Email.pm:245)”

But I’ve this set already. Recently I made changes for RT:ExternalAuth can
you help me whether this changes have caused this issue ?

A quick help will be appreciated as we are missing critical requests.

Thanks,
Bharath.

2

Got the issue fixed, forgot to add the folloowing tag :

Set($AutoCreateNonExternalUsers, 1);

Thanks,
Bharath.On Tue, Dec 1, 2015 at 12:06 PM, bharath reddy vangoor.bharath@gmail.com wrote:

Hello All,

I’m facing issue while a new user is sending a RT request, it says
following error :

“You might need to grant ‘Everyone’ the right ‘CreateTicket’ for the
queue general. (/rt/lib/RT/Interface/Email.pm:245)”

But I’ve this set already. Recently I made changes for RT:ExternalAuth can
you help me whether this changes have caused this issue ?

A quick help will be appreciated as we are missing critical requests.

Thanks,
Bharath.