Hi ,
Please find below the Template for setting the Child Ticket Values based on Parent Tickets:
===Create-Ticket: Child
Queue: 20
Status: new
Parents: TOP
Type: ticket
Refers-To: {$Tickets{‘TOP’}->Id()}
Agency : {$Tickets{‘TOP’}->FirstCustomFieldValue(‘Advertiser’);}
Due: {$Tickets{‘TOP’}->Due()}
Attachments: {$Tickets{‘TOP’}->Transactions->First->Attachments();}
Content: {$Tickets{‘TOP’}->Transactions->First->Content();}
The template adds all the values except the attachments.It fails to add the Parent ticket attachments to the child ticket.
Any help?
Regards,
Tony
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