Fails to attach Parent ticket's attachment to the Child Ticket

Hi ,

Please find below the Template for setting the Child Ticket Values based on Parent Tickets:

===Create-Ticket: Child
Queue: 20
Status: new
Parents: TOP
Type: ticket
Refers-To: {$Tickets{‘TOP’}->Id()}
Agency : {$Tickets{‘TOP’}->FirstCustomFieldValue(‘Advertiser’);}
Due: {$Tickets{‘TOP’}->Due()}
Attachments: {$Tickets{‘TOP’}->Transactions->First->Attachments();}
Content: {$Tickets{‘TOP’}->Transactions->First->Content();}

The template adds all the values except the attachments.It fails to add the Parent ticket attachments to the child ticket.

Any help?



The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only.
It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in
this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates.
Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of
this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have
received this email in error please delete it and notify the sender immediately. Before opening any mail and
attachments please check them for viruses and defect.

The usual means of doing so in a template is

RT-Attach: Yes

Cambridge Energy Alliance: Save money. Save the planet.