Hello,
I tried to upgrade my 3.6.5 installation to 3.6.6 today and it appeared
to work with no issues until I tried to go to the webpage in a browser.
I got the error pasted below. I have Asset Tracker working great on
3.6.5 and it looks like this was the issue with the upgrade. Does
anyone know why it is throwing this error? Thanks in advance.
Sean
System error
error:
Error during compilation of
/opt/rt3/share/html/Callbacks/AssetTracker/autohandler/Default:
Can’t locate /opt/rt3/etc/AssetTracker/AT_Config.pm in @INC (@INC
contains: /opt/rt3/local/lib /opt/rt3/lib
/usr/lib/perl5/5.8.5/i386-linux-thread-multi /usr/lib/perl5/5.8.5
/usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.2/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.1/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4
/usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2
/usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0
/usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4
/usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2
/usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0
/usr/lib/perl5/vendor_perl .) at /opt/rt3/lib/RTx/AssetTracker.pm line
68.
Stack:
[/opt/rt3/lib/RTx/AssetTracker.pm:68]
[/opt/rt3/share/html/Callbacks/AssetTracker/autohandler/Default:15]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:811]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:441]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1093]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1026]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1204]
[/opt/rt3/share/html/Elements/Callback:85]
[/opt/rt3/share/html/autohandler:270]
context:
…
code stack:
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:445
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1093
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1026
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1204
/opt/rt3/share/html/Elements/Callback:85
/opt/rt3/share/html/autohandler:270
Two possible reasons that it can not find file
/opt/rt3/etc/AssetTracker/AT_Config.pm
- no such file
- permissions
may be something else, but these are the most commonOn Jan 23, 2008 6:36 PM, Sean McCreadie smccreadie@canyonpartners.com wrote:
Hello,
I tried to upgrade my 3.6.5 installation to 3.6.6 today and it appeared to
work with no issues until I tried to go to the webpage in a browser. I got
the error pasted below. I have Asset Tracker working great on 3.6.5 and it
looks like this was the issue with the upgrade. Does anyone know why it is
throwing this error? Thanks in advance.
Sean
System error
error:
Error during compilation of
/opt/rt3/share/html/Callbacks/AssetTracker/autohandler/Default:
Can’t locate /opt/rt3/etc/AssetTracker/AT_Config.pm in @INC (@INC contains:
/opt/rt3/local/lib /opt/rt3/lib /usr/lib/perl5/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/5.8.5 /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.2/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.1/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4
/usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2
/usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0
/usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4
/usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2
/usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0
/usr/lib/perl5/vendor_perl .) at /opt/rt3/lib/RTx/AssetTracker.pm line 68.
Stack:
[/opt/rt3/lib/RTx/AssetTracker.pm:68]
[/opt/rt3/share/html/Callbacks/AssetTracker/autohandler/Default:15]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:811]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:441]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1093]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1026]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1204]
[/opt/rt3/share/html/Elements/Callback:85]
[/opt/rt3/share/html/autohandler:270]
context:
…
code stack:
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:445
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1093
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1026
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1204
/opt/rt3/share/html/Elements/Callback:85
/opt/rt3/share/html/autohandler:270
The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
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Best regards, Ruslan.
Thanks for the tip! It was the permissions on the AT_Config.pm and AT_Siteconfig.pm files that was changed. I fixed it and the RT page loaded right up. Thanks again.
SeanFrom: ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] On Behalf Of Ruslan Zakirov
Sent: Friday, January 25, 2008 5:21 PM
To: Sean McCreadie
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Failed upgrade to RT 3.6.6 with Asset Tracker
Two possible reasons that it can not find file
/opt/rt3/etc/AssetTracker/AT_Config.pm
- no such file
- permissions
may be something else, but these are the most common
Sean,
The upgrade changed permissions on the directory where that config file is
stored. Loosen up the permissions a bit and things will start working.
-ToddOn 1/23/08, Sean McCreadie smccreadie@canyonpartners.com wrote:
Hello,
I tried to upgrade my 3.6.5 installation to 3.6.6 today and it appeared to
work with no issues until I tried to go to the webpage in a browser. I got
the error pasted below. I have Asset Tracker working great on 3.6.5 and
it looks like this was the issue with the upgrade. Does anyone know why it
is throwing this error? Thanks in advance.
Sean
System error
error:
Error during compilation of
/opt/rt3/share/html/Callbacks/AssetTracker/autohandler/Default:
Can’t locate /opt/rt3/etc/AssetTracker/AT_Config.pm in @INC (@INC
contains: /opt/rt3/local/lib /opt/rt3/lib
/usr/lib/perl5/5.8.5/i386-linux-thread-multi /usr/lib/perl5/5.8.5
/usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.2/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.1/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4
/usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2
/usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0
/usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4
/usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2
/usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0
/usr/lib/perl5/vendor_perl .) at /opt/rt3/lib/RTx/AssetTracker.pm line 68.
Stack:
[/opt/rt3/lib/RTx/AssetTracker.pm:68]
[/opt/rt3/share/html/Callbacks/AssetTracker/autohandler/Default:15]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:811]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:441]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1093]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1026]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1204]
[/opt/rt3/share/html/Elements/Callback:85]
[/opt/rt3/share/html/autohandler:270]
context:
…
code stack:
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:445
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1093
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1026
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1204
/opt/rt3/share/html/Elements/Callback:85
/opt/rt3/share/html/autohandler:270
The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Todd,
I changed the permissions back to the way they were before the upgrade and everything is working! Thanks----- Original Message -----
From: Todd Chapman todd@chaka.net
To: Sean McCreadie
Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Mon Jan 28 08:39:49 2008
Subject: Re: [rt-users] Failed upgrade to RT 3.6.6 with Asset Tracker
Sean,
The upgrade changed permissions on the directory where that config file is stored. Loosen up the permissions a bit and things will start working.
-Todd
On 1/23/08, Sean McCreadie smccreadie@canyonpartners.com wrote:
Hello,
I tried to upgrade my 3.6.5 installation to 3.6.6 today and it appeared to work with no issues until I tried to go to the webpage in a browser. I got the error pasted below. I have Asset Tracker working great on 3.6.5 and it looks like this was the issue with the upgrade. Does anyone know why it is throwing this error? Thanks in advance.
Sean
System error
error:
Error during compilation of /opt/rt3/share/html/Callbacks/AssetTracker/autohandler/Default:
Can't locate /opt/rt3/etc/AssetTracker/AT_Config.pm in @INC (@INC contains: /opt/rt3/local/lib /opt/rt3/lib /usr/lib/perl5/5.8.5/i386-linux-thread-multi /usr/lib/perl5/5.8.5 /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2 /usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2 /usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0 /usr/lib/perl5/vendor_perl .) at /opt/rt3/lib/RTx/AssetTracker.pm line 68.
Stack:
[/opt/rt3/lib/RTx/AssetTracker.pm:68]
[/opt/rt3/share/html/Callbacks/AssetTracker/autohandler/Default:15]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:811]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:441]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1093]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1026]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1204]
[/opt/rt3/share/html/Elements/Callback:85]
[/opt/rt3/share/html/autohandler:270]
context:
...
code stack:
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:445
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1093
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1026
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1204
/opt/rt3/share/html/Elements/Callback:85
/opt/rt3/share/html/autohandler:270
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