Failed upgrade to RT 3.6.6 with Asset Tracker

Sean_McCreadie · January 23, 2008, 3:36pm

Hello,

I tried to upgrade my 3.6.5 installation to 3.6.6 today and it appeared
to work with no issues until I tried to go to the webpage in a browser.
I got the error pasted below. I have Asset Tracker working great on
3.6.5 and it looks like this was the issue with the upgrade. Does
anyone know why it is throwing this error? Thanks in advance.

Sean

System error

error:

Error during compilation of
/opt/rt3/share/html/Callbacks/AssetTracker/autohandler/Default:
Can’t locate /opt/rt3/etc/AssetTracker/AT_Config.pm in @INC (@INC
contains: /opt/rt3/local/lib /opt/rt3/lib
/usr/lib/perl5/5.8.5/i386-linux-thread-multi /usr/lib/perl5/5.8.5
/usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.2/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.1/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4
/usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2
/usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0
/usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4
/usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2
/usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0
/usr/lib/perl5/vendor_perl .) at /opt/rt3/lib/RTx/AssetTracker.pm line
68.

Stack:
[/opt/rt3/lib/RTx/AssetTracker.pm:68]
[/opt/rt3/share/html/Callbacks/AssetTracker/autohandler/Default:15]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:811]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:441]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1093]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1026]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1204]
[/opt/rt3/share/html/Elements/Callback:85]
[/opt/rt3/share/html/autohandler:270]

context:

…

code stack:

/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:445
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1093
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1026
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1204
/opt/rt3/share/html/Elements/Callback:85
/opt/rt3/share/html/autohandler:270

Ruslan_Zakirov1 · January 26, 2008, 1:20am

Two possible reasons that it can not find file
/opt/rt3/etc/AssetTracker/AT_Config.pm

no such file
permissions
may be something else, but these are the most commonOn Jan 23, 2008 6:36 PM, Sean McCreadie smccreadie@canyonpartners.com wrote:

Hello,

I tried to upgrade my 3.6.5 installation to 3.6.6 today and it appeared to
work with no issues until I tried to go to the webpage in a browser. I got
the error pasted below. I have Asset Tracker working great on 3.6.5 and it
looks like this was the issue with the upgrade. Does anyone know why it is
throwing this error? Thanks in advance.

Sean

System error

error:

Error during compilation of
/opt/rt3/share/html/Callbacks/AssetTracker/autohandler/Default:
Can’t locate /opt/rt3/etc/AssetTracker/AT_Config.pm in @INC (@INC contains:
/opt/rt3/local/lib /opt/rt3/lib /usr/lib/perl5/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/5.8.5 /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.2/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.1/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4
/usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2
/usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0
/usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4
/usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2
/usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0
/usr/lib/perl5/vendor_perl .) at /opt/rt3/lib/RTx/AssetTracker.pm line 68.

Stack:
[/opt/rt3/lib/RTx/AssetTracker.pm:68]
[/opt/rt3/share/html/Callbacks/AssetTracker/autohandler/Default:15]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:811]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:441]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1093]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1026]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1204]
[/opt/rt3/share/html/Elements/Callback:85]
[/opt/rt3/share/html/autohandler:270]

context:

…

code stack:

/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:445
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1093
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1026
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1204
/opt/rt3/share/html/Elements/Callback:85
/opt/rt3/share/html/autohandler:270

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Best regards, Ruslan.

Sean_McCreadie · January 27, 2008, 6:40am

Thanks for the tip! It was the permissions on the AT_Config.pm and AT_Siteconfig.pm files that was changed. I fixed it and the RT page loaded right up. Thanks again.

SeanFrom: ruslan.zakirov@gmail.com [mailto:ruslan.zakirov@gmail.com] On Behalf Of Ruslan Zakirov
Sent: Friday, January 25, 2008 5:21 PM
To: Sean McCreadie
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Failed upgrade to RT 3.6.6 with Asset Tracker

Two possible reasons that it can not find file
/opt/rt3/etc/AssetTracker/AT_Config.pm

no such file
permissions
may be something else, but these are the most common

Todd_Chapman1 · January 28, 2008, 4:39pm

Sean,

The upgrade changed permissions on the directory where that config file is
stored. Loosen up the permissions a bit and things will start working.

-ToddOn 1/23/08, Sean McCreadie smccreadie@canyonpartners.com wrote:

Hello,

I tried to upgrade my 3.6.5 installation to 3.6.6 today and it appeared to
work with no issues until I tried to go to the webpage in a browser. I got
the error pasted below. I have Asset Tracker working great on 3.6.5 and
it looks like this was the issue with the upgrade. Does anyone know why it
is throwing this error? Thanks in advance.

Sean

System error

error:

Error during compilation of
/opt/rt3/share/html/Callbacks/AssetTracker/autohandler/Default:
Can’t locate /opt/rt3/etc/AssetTracker/AT_Config.pm in @INC (@INC
contains: /opt/rt3/local/lib /opt/rt3/lib
/usr/lib/perl5/5.8.5/i386-linux-thread-multi /usr/lib/perl5/5.8.5
/usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.2/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.1/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4
/usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2
/usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0
/usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4
/usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2
/usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0
/usr/lib/perl5/vendor_perl .) at /opt/rt3/lib/RTx/AssetTracker.pm line 68.

Stack:
[/opt/rt3/lib/RTx/AssetTracker.pm:68]
[/opt/rt3/share/html/Callbacks/AssetTracker/autohandler/Default:15]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:811]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:441]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1093]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1026]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1204]
[/opt/rt3/share/html/Elements/Callback:85]
[/opt/rt3/share/html/autohandler:270]

context:

…

code stack:

/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:445
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1093
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1026
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1204
/opt/rt3/share/html/Elements/Callback:85
/opt/rt3/share/html/autohandler:270

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Sean_McCreadie · January 28, 2008, 4:46pm

Todd,

I changed the permissions back to the way they were before the upgrade and everything is working! Thanks----- Original Message -----
From: Todd Chapman todd@chaka.net
To: Sean McCreadie
Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Mon Jan 28 08:39:49 2008
Subject: Re: [rt-users] Failed upgrade to RT 3.6.6 with Asset Tracker

Sean,

The upgrade changed permissions on the directory where that config file is stored. Loosen up the permissions a bit and things will start working.

-Todd

On 1/23/08, Sean McCreadie smccreadie@canyonpartners.com wrote:

Hello,

 

I tried to upgrade my 3.6.5 installation to 3.6.6 today and it appeared to work with no issues until I tried to go to the webpage in a browser.  I got the error pasted below.  I have Asset Tracker working great on 3.6.5 and it looks like this was the issue with the upgrade.  Does anyone know why it is throwing this error?  Thanks in advance.

 

Sean 

 

System error

error: 

	Error during compilation of /opt/rt3/share/html/Callbacks/AssetTracker/autohandler/Default:
Can't locate /opt/rt3/etc/AssetTracker/AT_Config.pm in @INC (@INC contains: /opt/rt3/local/lib /opt/rt3/lib /usr/lib/perl5/5.8.5/i386-linux-thread-multi /usr/lib/perl5/5.8.5 /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2 /usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2 /usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0 /usr/lib/perl5/vendor_perl .) at /opt/rt3/lib/RTx/AssetTracker.pm line 68.

Stack:
[/opt/rt3/lib/RTx/AssetTracker.pm:68]
[/opt/rt3/share/html/Callbacks/AssetTracker/autohandler/Default:15]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:811]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:441]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1093]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1026]
[/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1204]
[/opt/rt3/share/html/Elements/Callback:85]
[/opt/rt3/share/html/autohandler:270]

	
context: 

		... 

	
	
	code stack: 

	/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:445
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1093
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1026
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:1204
/opt/rt3/share/html/Elements/Callback:85
/opt/rt3/share/html/autohandler:270

	

 


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