Hi,
One of my colleagues solved a case in our RT system (RT2.0.15 on FreeBSD), and
added 4 adresses to the CC:field (aaa@km.luth.se,bbb@marakanda.se,
ccc@dc.luth.se,ddd@frontec.se). But it seems like only 2 of these adresses got
their email (aaa@km.luth.se,bbb@marakanda.se) ?
One of the CC:ed addresses are the one to the owner of the case, ccc with the
address ccc@dc.luth.se. Could the reason for this address not getting the mail
be that it is the owners address. But still there is one address missing:
ddd@frontec.se
Since I was investigating another rt related problem I got my logging in debug
mode (se. below):
[Mon Feb 17 14:44:41 2003] [debug]: now requiring RT::Condition::AnyTransaction
[Mon Feb 17 14:44:41 2003] [debug]: RT::Transaction=HASH(0xb3b8754): Checking
co
ndition OnTransaction…
[Mon Feb 17 14:44:41 2003] [debug]: RT::Transaction=HASH(0xb3b8754): Matches
con
dition OnTransaction…
[Mon Feb 17 14:44:41 2003] [debug]: now requiring RT::Action::Notify
[Mon Feb 17 14:44:41 2003] [debug]: RT::Action::Notify=HASH(0xb4a3b78): To is
ccc
@dc.luth.se
[Mon Feb 17 14:44:41 2003] [debug]: RT::Action::Notify=HASH(0xb4a3b78): Cc is
[Mon Feb 17 14:44:41 2003] [debug]: RT::Action::Notify=HASH(0xb4a3b78): Bcc is
[Mon Feb 17 14:44:41 2003] [debug]: RT::Transaction=HASH(0xb3b8754): Prepared
No
tifyOwner
[Mon Feb 17 14:44:41 2003] [debug]: RT::Action::Notify=HASH(0xb4a3b78): No
recip
ients found. Not sending.
[Mon Feb 17 14:44:41 2003] [debug]: RT::Transaction=HASH(0xb3b8754): Committed
N
otifyOwner
[Mon Feb 17 14:44:41 2003] [debug]: now requiring RT::Condition::AnyTransaction
[Mon Feb 17 14:44:41 2003] [debug]: RT::Transaction=HASH(0xb3b8754): Checking
co
ndition OnCorrespond…
[Mon Feb 17 14:44:41 2003] [debug]: RT::Transaction=HASH(0xb3b8754): Matches
con
dition OnCorrespond…
[Mon Feb 17 14:44:41 2003] [debug]: now requiring RT::Action::Notify
[Mon Feb 17 14:44:41 2003] [debug]: Does Content-Type: text/plain match
RT-Send-
Cc
[Mon Feb 17 14:44:41 2003] [debug]: Does Content-Disposition: inline match
RT-Se
nd-Cc
[Mon Feb 17 14:44:41 2003] [debug]: Does Content-Transfer-Encoding: binary
match
RT-Send-Cc
[Mon Feb 17 14:44:41 2003] [debug]: Does MIME-Version: 1.0 match RT-Send-Cc
[Mon Feb 17 14:44:41 2003] [debug]: Does X-Mailer: MIME-tools 5.411 (Entity
5.40
4) match RT-Send-Cc
[Mon Feb 17 14:44:41 2003] [debug]: Does RT-Send-CC: aaa@km.luth.se,
bbb@marakanda.se, match RT-Send-Cc
[Mon Feb 17 14:44:41 2003] [debug]: Does Content-Type: text/plain match
RT-Send-
Bcc
[Mon Feb 17 14:44:41 2003] [debug]: Does Content-Disposition: inline match
RT-Se
nd-Bcc
[Mon Feb 17 14:44:41 2003] [debug]: Does Content-Transfer-Encoding: binary
match
RT-Send-Bcc
[Mon Feb 17 14:44:41 2003] [debug]: Does MIME-Version: 1.0 match RT-Send-Bcc
[Mon Feb 17 14:44:41 2003] [debug]: Does X-Mailer: MIME-tools 5.411 (Entity
5.40
4) match RT-Send-Bcc
[Mon Feb 17 14:44:41 2003] [debug]: Does RT-Send-CC: aaa@km.luth.se,
bbb@marakanda.se, match RT-Send-Bcc
[Mon Feb 17 14:44:41 2003] [debug]: Does ddd@frontec.se, ccc@dc.luth.
se match RT-Send-Bcc
What is happening with the adresses above ?
[Mon Feb 17 14:44:41 2003] [debug]: Does RT-Send-BCC: match RT-Send-Bcc
[Mon Feb 17 14:44:41 2003] [debug]: RT::Action::Notify=HASH(0xb429980): To is
[Mon Feb 17 14:44:41 2003] [debug]: RT::Action::Notify=HASH(0xb429980): Cc is
aaa@km.luth.se, bbb@marakanda.se,
[Mon Feb 17 14:44:41 2003] [debug]: RT::Action::Notify=HASH(0xb429980): Bcc is
[Mon Feb 17 14:44:41 2003] [debug]: RT::Transaction=HASH(0xb3b8754): Prepared
No
tifyOtherRecipients
[Mon Feb 17 14:44:41 2003] [debug]: RT::Transaction=HASH(0xb3b8754): Committed
N
otifyOtherRecipients
[Mon Feb 17 14:44:41 2003] [debug]: now requiring RT::Condition::AnyTransaction
[Mon Feb 17 14:44:41 2003] [debug]: RT::Transaction=HASH(0xb3b8754): Checking
co
ndition OnCorrespond…
[Mon Feb 17 14:44:41 2003] [debug]: RT::Transaction=HASH(0xb3b8754): Matches
con
dition OnCorrespond…
[Mon Feb 17 14:44:41 2003] [debug]: now requiring RT::Action::Notify
[Mon Feb 17 14:44:41 2003] [debug]: RT::Action::Notify=HASH(0xb472604): To is
jo
uris@dc.luth.se
Above is the requestor address !
[Mon Feb 17 14:44:41 2003] [debug]: RT::Action::Notify=HASH(0xb472604): Cc is
[Mon Feb 17 14:44:41 2003] [debug]: RT::Action::Notify=HASH(0xb472604): Bcc is
[Mon Feb 17 14:44:41 2003] [debug]: RT::Transaction=HASH(0xb3b8754): Prepared
No
tifyRequestorsAndCcs
[Mon Feb 17 14:44:42 2003] [debug]: RT::Transaction=HASH(0xb3b8754): Committed
N
otifyRequestorsAndCcs
[Mon Feb 17 14:44:42 2003] [debug]: now requiring RT::Condition::AnyTransaction
[Mon Feb 17 14:44:42 2003] [debug]: RT::Transaction=HASH(0xb653210): Checking
co
ndition OnTransaction…
[Mon Feb 17 14:44:42 2003] [debug]: RT::Transaction=HASH(0xb653210): Matches
con
dition OnTransaction…
[Mon Feb 17 14:44:42 2003] [debug]: now requiring RT::Action::Notify
[Mon Feb 17 14:44:42 2003] [debug]: RT::Action::Notify=HASH(0xb4a386c): To is
ccc@dc.luth.se
[Mon Feb 17 14:44:42 2003] [debug]: RT::Action::Notify=HASH(0xb4a386c): Cc is
[Mon Feb 17 14:44:42 2003] [debug]: RT::Action::Notify=HASH(0xb4a386c): Bcc is
[Mon Feb 17 14:44:42 2003] [debug]: RT::Transaction=HASH(0xb653210): Prepared
No
tifyOwner
[Mon Feb 17 14:44:42 2003] [debug]: RT::Action::Notify=HASH(0xb4a386c): No
recip
ients found. Not sending.
[Mon Feb 17 14:44:42 2003] [debug]: RT::Transaction=HASH(0xb653210): Committed
N
otifyOwner
[Mon Feb 17 14:44:46 2003] [debug]: limiting to 50 rows
[Mon Feb 17 14:45:06 2003] [debug]: limiting to 50 rows
[Mon Feb 17 14:45:09 2003] [debug]: limiting to 50 rows
In the maillog all seems OK to the km.luth.se, marakanda.se address, but I cannot find anything for the frontec.se and dc.luth.se addresses ? Is this a problem for rt2.0.15 or should it be OK on this version ?
/Cheers,
Patrick Harlin, SysAdmin
Luleå University of Technology
Sweden