FAILED LOGIN for user1 from 10.0.0.1 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)

dear all,
I am new in settting RT authentication with LDAP against ADC. i installed RT
3.0.8 and configured with Apache and given in the bestpractical. now i like
to authenticate ldap users (valid user only).
i successfully opens a webpage to login with the user. when i sign in the
logs somehow returns following msg;

[error]: FAILED LOGIN for user1 from 10.0.0.1
(/opt/rt3/bin/…/lib/RT/Interface/Web.pm:424)

I know its a common err, and it ought to be solved but i can’t find a
solution so far, could you guys help me figuring out the problems.

Following are my conf;

RT_SiteConfig.pm

*################ Usign WebExternAuth (Apache Authentication)

tells RT to use the REMOTE_USER provided by the web server

Set($WebExternalAuth , 1);

tells RT to display its normal login screen if REMOTE_USER fails

Set($WebFallbackToInternalAuth , 1);

tells RT to create users automatically if no user matching REMOTE_USER is

found
Set($WebExternalAuto , 1);

################ Usign RT::Authen::ExternalAuth ##################

Set($rtname, ‘cmtest01.fleetboard.dmz’);
Set($Organization, ‘cmtest01.fleetboard.dmz’);
Set($CorrespondAddress , ‘rt_user@cmtest01.fleetboard.dmz’);
Set($CommentAddress , ‘rt_user@cmtest01.fleetboard.dmz’);
Set($OwnerEmail , ‘root’);
Set($MaxAttachmentSize , 10000000);
Set($WebBaseURL, “http://cmtest01.fleetboard.dmz/rt”);
Set($WebImagesURL , $WebPath . “/NoAuth/images/”);
Set($LogoURL, $WebImagesURL . “bplogo.gif”);
Set($LogoLinkURL, ‘http://cmtest01.fleetboard.dmz’);
Set($LogoImageURL, $WebImagesURL . “bplogo.gif”);
Set($LogoAltText, “Daimler Fleetboard GmbH”);

Set($RTAddressRegexp ,
’^[A-Za-z0-9][A-Za-z0-9_.-]{0,}@([A-Za-z0-9_-]{1,}[.]{1,1})+([A-Za-z]{2,5})$’
);

THE DATABASE:

Set($DatabaseType, ‘mysql’); Set($DatabaseUser , ‘rt_user’);
Set($DatabasePassword , ‘’); Set($DatabaseName , ‘rt3’);

THE WEBSERVER:

Set($WebPath , “”);
#Set($WebPath , “/”);
Set( @Plugins, qw(RT::Authen::ExternalAuth) );
#Set(@Plugins,(qw(Extension::QuickDelete RT::FM)));
1;

Apache vhost.conf:

*<VirtualHost *:80>
ServerName cmtest01.fleetboard.dmz

#SSLEngine ON
#SSLCertificateFile /root/certs/tickets.fleetboard.net.cert
#SSLCertificateKeyFile  /root/certs/fbweb01.key

# DocumentRoot: The directory out of which you will serve your
# documents. By default, all requests are taken from this directory, but
# symbolic links and aliases may be used to point to other locations.

#DocumentRoot  /srv/www/vhosts/cmtest01.fleetboard.net/rt/
AddHandler fastcgi-script fcgi
Alias /rt "/opt/rt3/share/html"
<Location />
    Allow from all
    Satisfy any
    allow from localhost

    AuthUserFile /dev/null
    AuthName "Hello LDAP"
    AuthBasicAuthoritative Off
    AuthType Basic

AuthBasicAuthoritative Off
AuthType Basic
AuthLDAPURL
"ldap://ladapserverip:port/OU=ldapou,DC=intranet,DC=fb,DC=com?sAMAccountName?sub?(objectClass=
)"
AuthLDAPBindDN "CN=LDAPs
Subversion,OU=P-R,OU=P,OU=ldapou,DC=intranet,DC=fb,DC=com"
AuthLDAPBindPassword "ldappassword"
require valid-user

*AddDefaultCharset UTF-8
PerlRequire /opt/rt3/bin/webmux.pl

<Directory /srv/www/vhosts/cmtest01.fleetboard.net/rt/>
Order allow,deny
Allow from all
DirectoryIndex index.html index.php

<Directory /opt/rt3/share/html/>
Order allow,deny
Allow from all
Options Indexes FollowSymLinks
DirectoryIndex index.html index.php
SetHandler perl-script
PerlResponseHandler RT::Mason

Looking forward

regards

haris