Extracting values from an e-mail

Hi every one,
i’m new in Request Tracker and I want to know how to extract different
values from the body of the mail send
to my Request Tracker web mail
For exemple the message is :

Subject:
demande de test
From:
utilisateur <utilisateur@test.fr
Date:
Thu, 05 Nov 2009 17:46:58 +0100
For ::
fusco@test.fr

bonjour

j’ai perdu le mot de passe de ma deuxieme adresse e-mail toto@test.fr

merci de bien vouloir me le renvoyer

cordialement,
– un client And i want to extract the “from” value and create a user on
Request tracker automatically when it received the mail. I’m also searching
a variable list in order to create a custom scrips
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