Extracting time worked

RT Users
1

I’m trying to extract time worked in a Stats report. It seems to me that to
add up the time worked on resolved tickets in a given queue, the line from
the Resolution.html

% $total += ($->ResolvedObj->Unix - $->CreatedObj->Unix) for @tix;

would should be changed to add up all the time worked. What is it that I
need to access to obtain this information? Is it TimeWorked???

John Alexander john.alexander@fortrex.com
Network Security Operations phone: 301-977-6966
Fortrex Technologies, Inc fax: 301-947-3539
Gaithersburg, MD
http://www.fortrex.com

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