Hi,
Is there a way, using the REST interface, to get a list of the acceptable values for a custom field that is of the “Select one value” type?
My goal is to do some simple reporting outside of the RT system, where someone can select a particular queue and then pull down from that queue a list of the selectable values for a particular custom field and get some simple search results back. Using the REST API would certainly be easiest for me if it was doable.
If this isn’t possible, I would guess I am limited to the Perl API. Are there some good starting points and sample code to look at for someone who is well versed in Perl but new to the RT API?
-Jonathan
Is there a way, using the REST interface, to get a list of the acceptable values for a custom field that is of the “Select one value” type?
I’m not aware of one.
My goal is to do some simple reporting outside of the RT system, where
someone can select a particular queue and then pull down from that
queue a list of the selectable values for a particular custom field
and get some simple search results back. Using the REST API would
certainly be easiest for me if it was doable.
If this isn’t possible, I would guess I am limited to the Perl API.
Are there some good starting points and sample code to look at for
someone who is well versed in Perl but new to the RT API?
You want to load your CustomField object and call the Values method on
it. You can look at what the EditCustomFieldSelect mason component does
(although there’s a lot of noise around it because of the various pieces
of JS involved).
-kevin