I am currently using RT 3.6.5 and ECFV 1.2.b3
I cannot get the extract to work if the MatchString is not in the first attachment.
I have been using ECFV for a while on basic standard type email tickets, but now I have the requirement
to extract the MatchString from an attachment.
It does not seem to matter if the ticket is created via GUI or email.
The simplest test being;
- Create ticket using GUI with a description that has the MatchString … ( this works CF get populated)
- Create ticket using GUI without any description and attach text file that contains MatchString … ( this works Cf gets populated)
- Create ticket using GUI with general desc and attach text file with MatchString … ( this fails No CF populated )
Does ExtractCustomFieldValues work with multi part messages if the matchstring is in the second attachment?
Where did I go wrong ?
I have read the list , and ContentObj is what is being used.
Any hints or guidance would be much appreciated.
Thanks in advance.