Is that necessary if I installed it using:
#cpan -i RT::Extension::ExtractCustomFieldValues
And for the other response, going to Tools, System Configuration, it is showing up in all 3 areas a) Loaded perl modules b) RT Config : core config : Plugins and c) Perl Include Paths (@INC)
Thanks for the help.-----Original Message-----
From: firstname.lastname@example.org [mailto:email@example.com] On Behalf Of Kevin Falcone
Sent: Thursday, December 10, 2009 2:00 PM
Subject: Re: [rt-users] Extractcustomfield missing scripaction
On Thu, Dec 10, 2009 at 01:42:40PM -0500, Jason Ledford wrote:
I have just install the extract custom field module from cpan. I have added the plugin to RT
and I can see it from the System Config page that shows it is loaded. There are no errors
reported in the log. When I go to create a new scrip, either global or in the queue, I don’t
have the action Extract Custom Field. All the posts and documentation I can find doesn’t
mention anything in between those steps. What am I missing?
Did you run this step?
make initdb # first time only, not on upgrades