Extractcustomfield missing scripaction

RT Users
1

I have just install the extract custom field module from cpan. I have added the plugin to RT and I can see it from the System Config page that shows it is loaded. There are no errors reported in the log. When I go to create a new scrip, either global or in the queue, I don’t have the action Extract Custom Field. All the posts and documentation I can find doesn’t mention anything in between those steps. What am I missing?

Thanks.

2

I have just install the extract custom field module from cpan. I
have added the plugin to RT and I can see it from the System Config
page that shows it is loaded. There are no errors reported in the
log. When I go to create a new scrip, either global or in the
queue, I don’t have the action Extract Custom Field. All the posts
and documentation I can find doesn’t mention anything in between
those steps. What am I missing?

When you say “I can see it from the System Config page”, do you see it
in a) Loaded perl modules b) RT Config : core config : Plugins and c)
Perl Include Paths (@INC)?

If it’s not in b), you need to add

Set( @Plugins, qw(RT::Extension::ExtractCustomFieldValues) );

to your RT_SiteConfig.pm.

Eleanor J. (Piglet) Evans, eje@panix.com
Customer Support, (212) 741-4400

3

I have just install the extract custom field module from cpan. I have added the plugin to RT
and I can see it from the System Config page that shows it is loaded. There are no errors
reported in the log. When I go to create a new scrip, either global or in the queue, I don’t
have the action Extract Custom Field. All the posts and documentation I can find doesn’t
mention anything in between those steps. What am I missing?

Did you run this step?
make initdb # first time only, not on upgrades

-kevin

4

Is that necessary if I installed it using:
#cpan -i RT::Extension::ExtractCustomFieldValues

And for the other response, going to Tools, System Configuration, it is showing up in all 3 areas a) Loaded perl modules b) RT Config : core config : Plugins and c) Perl Include Paths (@INC)

Thanks for the help.-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Thursday, December 10, 2009 2:00 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Extractcustomfield missing scripaction

On Thu, Dec 10, 2009 at 01:42:40PM -0500, Jason Ledford wrote:

I have just install the extract custom field module from cpan. I have added the plugin to RT
and I can see it from the System Config page that shows it is loaded. There are no errors
reported in the log. When I go to create a new scrip, either global or in the queue, I don’t
have the action Extract Custom Field. All the posts and documentation I can find doesn’t
mention anything in between those steps. What am I missing?

Did you run this step?
make initdb # first time only, not on upgrades

-kevin

5

Is that necessary if I installed it using:
#cpan -i RT::Extension::ExtractCustomFieldValues

cpan is never going to run make initdb for you.

-kevin

6

My mistake. Working now.

Thanks.From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Thursday, December 10, 2009 2:16 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Extractcustomfield missing scripaction

Is that necessary if I installed it using:
#cpan -i RT::Extension::ExtractCustomFieldValues

cpan is never going to run make initdb for you.

-kevin

And for the other response, going to Tools, System Configuration, it
is showing up in all 3 areas a) Loaded perl modules b) RT Config :
core config : Plugins and c) Perl Include Paths (@INC)

Thanks for the help.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Thursday, December 10, 2009 2:00 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Extractcustomfield missing scripaction

I have just install the extract custom field module from cpan. I have added the plugin to RT
and I can see it from the System Config page that shows it is loaded. There are no errors
reported in the log. When I go to create a new scrip, either global or in the queue, I don’t
have the action Extract Custom Field. All the posts and documentation I can find doesn’t
mention anything in between those steps. What am I missing?

Did you run this step?
make initdb # first time only, not on upgrades

-kevin

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