Extract priority from email


Exuse me if it was already asked, but I didn’t find the information. I
wonder if there is a scrip available wich will “read” the priority out a
a email. Here we use a template to send request, so every ticket
received by RT are similar.


Name: John Smith

Priority : 1

Problem : …

I want to get the “1” and replace the default priority. Is it possible?

Thank you

Jean-Yan Bérubé

It was disscussed here many times. Please search on archives.
Look on ExtractCustomFieldValues at

			Best regards. Ruslan.

PS: Guys, who use this feature, please write small note/article about it
on wiki it’s FAQ here all time.

Jean-Yan B�rub� wrote: