Hi
Exuse me if it was already asked, but I didn’t find the information. I
wonder if there is a scrip available wich will “read” the priority out a
a email. Here we use a template to send request, so every ticket
received by RT are similar.
example:
Name: John Smith
Priority : 1
Problem : …
I want to get the “1” and replace the default priority. Is it possible?
Thank you
Jean-Yan Bérubé