Extract CustomFields from email

RT Users
1

Hi List.

In our intranet we have a form to report certain problems. An email is
generated from the info the user provides and then sent via email to
RT(3.6).

We now want to somehow parse the body of this email and fill out a few
custom fields.

Is that possible; if yes, how?

Thanks in advance,
Stefan Maier

Mit freundlichen Grüßen

Stefan Maier

Straubinger Tagblatt
EDV-Abteilung Straubing FON: +49 9421 940 256
Ludwigsplatz 30 FAX: +49 9421 940 6236
D-94315 Straubing
http://www.idowa.de Email: maier@idowa.de
Zeitungsgruppe Straubinger Tagblatt / Landshuter Zeitung
Cl. Attenkofer’sche Buch- und Kunstdruckerei
Verlagsbuchhandlung Straubing KG
Registergericht: Amtsgericht Straubing, HRA 1118

2

Hi List.

In our intranet we have a form to report certain problems. An email is
generated from the info the user provides and then sent via email to
RT(3.6).

We now want to somehow parse the body of this email and fill out a few
custom fields.

Is that possible; if yes, how?