Extract Custom Field

RT Users
1

I have a custom field called “phone number” in a queue
called “problems” and I want the email alert to
extract that custom field in the outgoing email. How
do I pull a custom field like that??

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2

Sorry all I went through the archives and found what I
was looking for. Should start there every time.

I have a custom field called “phone number” in a
queue
called “problems” and I want the email alert to
extract that custom field in the outgoing email.
How
do I pull a custom field like that??

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Tired of spam? Yahoo! Mail has the best spam
protection around
http://mail.yahoo.com

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