Extract Article

This time I went all over the archives…
I’m having the error with extracting articles and I
found this from
http://lists.bestpractical.com/pipermail/rt-users/2004-January/020191.html

Confirmed - I was having the same issue, and I turned
a FreeformSingle
field into a TextSingle and it went away.

Although Extract Article still doesn’t seem to
actually work - no
errors are thrown, but when I select transactions to
go into my
fields, the next screen does not have any of that data
actually filled
in - all customfields are still blank.

RT 3.0.8, RTFM 2.0.2 .

- Justin

I created a TextSingle called “Extract Article” and
when I use it I get carried to the next page with
nothing in the block. The subject carries but not the
article. This is with any user including Root. As
Justin in the above article I also am not seeing errors.

Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com

Although Extract Article still doesn’t seem to
actually work - no
errors are thrown, but when I select transactions to

RT 3.0.8, RTFM 2.0.2 .

Can you try current versions? We’ve fixed a LOT of bugs since those
days.