Extra new-lines in emails from RT

RT Users
1

I’m running on RT 4.0.4. I thought I had this problem licked - but
recently noticed the ticket system is sending me emails that have extra
new-lines in them.

I’ve reproduced this by:

  • Creating a ticket via email
  • Adding a reply to the ticket in RT - the email I receive is formatted
    correctly and is formatted as plaintext
  • I then respond to THAT email (Client = Outlook 2007, Format = Plaintext)
    and the response from the ticket system has added extra line-breaks to the
    message.

Is there a patch for this or has this been fixed in a newer version? I’m
not wanting to stop and upgrade RT right now. I’ll do some more
digging/searching but thought I’d poke my head in here and ask first.

Thanks in advance for any help.

-Rob

2

Should have searched more first I guess…

Looks like this is what I need.
http://bestpractical.com/rt/docs/4.0/RT_Config.html#CheckMoreMSMailHeaders

I don’t see this option in my configs - would be nice if the docs showed
the version these config settings first appeared in, though I suppose I
could grep change logs for that too. Even so would be kind of nice.

-RobOn Thu, Feb 21, 2013 at 10:07 AM, Robert Nesius nesius@gmail.com wrote:

I’m running on RT 4.0.4. I thought I had this problem licked - but
recently noticed the ticket system is sending me emails that have extra
new-lines in them.

I’ve reproduced this by:

  • Creating a ticket via email
  • Adding a reply to the ticket in RT - the email I receive is formatted
    correctly and is formatted as plaintext
  • I then respond to THAT email (Client = Outlook 2007, Format = Plaintext)
    and the response from the ticket system has added extra line-breaks to the
    message.

Is there a patch for this or has this been fixed in a newer version? I’m
not wanting to stop and upgrade RT right now. I’ll do some more
digging/searching but thought I’d poke my head in here and ask first.

Thanks in advance for any help.

-Rob

3

Should have searched more first I guess…

Looks like this is what I need.
RT Config - RT 4.0.25 Documentation - Best Practical

I don’t see this option in my configs - would be nice if the docs showed
the version these config settings first appeared in, though I suppose I
could grep change logs for that too. Even so would be kind of nice.

Grep the code for it. If it’s available, it should show up in your code
somewhere.

4

I don’t see this option in my configs - would be nice if the docs
showed the version these config settings first appeared in, though I
suppose I could grep change logs for that too. Even so would be kind
of nice.

That option was first in 4.0.9. We’ll see about going back and adding
“first in” versions to some of the docs on the options.

  • Alex
5

Should have searched more first I guess…

Looks like this is what I need.
RT Config - RT 4.0.25 Documentation - Best Practical

I don’t see this option in my configs - would be nice if the docs showed
the version these config settings first appeared in, though I suppose I
could grep change logs for that too. Even so would be kind of nice.

A trick, for the meantime: modify the version in the doc url above and walk it back:

http://bestpractical.com/rt/docs/4.0.10/RT_Config.html#CheckMoreMSMailHeaders
http://bestpractical.com/rt/docs/4.0.9/RT_Config.html#CheckMoreMSMailHeaders
http://bestpractical.com/rt/docs/4.0.8/RT_Config.html#CheckMoreMSMailHeaders

Note the version before the option disappears.